Study Guide

Learning outcomes

The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes

Teaching methods

The study unit is offered as an international joint co-operation with Laurea's partner universities in France, Germany and Portugal.

The orientation session will be held on 17.4. online.
Asynchronous pre-assignements need to be completed by 19.5.

A Leppävaara campus-based exchange week will take place during 29.5.-2.6.
Partner university students will travel to Finland. Participation during this week is compulsory.

Asynchronous assignments to be completed by 21.6.

Important dates

The orientation session will be held on 17.4. online.
Asynchronous assignements need to be completed by 19.5.

A Leppävaara campus-based exchange week will take place during 29.5.-2.6.

Asynchronous assignments to be completed by 21.6.

Forms of internationality

The study unit is offered as an international joint co-operation with Laurea's partner universities in France (Université Gustave Eiffel), Germany (KISD) and Portugal (ISCTE).
Partner university students will travel to Finland for the exchange week 29.5.-2.6.2023

Students workload

3 ects BIP part (blended international project) +
2 ects online (Laurea students)

Laurea students will complete the additional asynchronous section of 2 ects in June in order get the full 5 ects's.

Content and scheduling

Detailed content
- Understanding culture's role in shaping human behavior
- Knowledge of different approaches towards culture
- Managing diversity and cultural differences during a service design process
- Development of intercultural sensitivity
- Applying cultural knowledge in practice in a chosen service design project

Grading scale

Approved/Failed