Change Leadership and Service Culture (5 cr)
Code: A9307-3004
General information
Enrollment
24.05.2021 - 08.08.2021
Timing
01.08.2021 - 31.12.2021
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Korkeakouluyksikkö D /YAMK
Campus
Laurea Leppävaara
Teaching languages
- English
Seats
20 - 40
Degree programmes
- Complementary competence, master’s studies in English (CYJ2), Generic studies
Teachers
- Jarmo Heinonen
Groups
-
CYJ21SJComplementary competence (master's studies in English), S21, Generic studies
Learning outcomes
The student is able to
- support organisations in becoming more service and customer focused
- adopt a proactive attitude towards change and manage emerging issues
- lead culture creation
- support change through personal leadership
Teaching methods
Learning objectives of the study unit:
Student is able to:
Anticipate, prepare and plan for internal and external effects on the prevailing circumstances in the environment.
Understand the importance of communication in change situations.
Analyze change from various perspectives.
Know the essentials of personal leadership.
Special themes for the Fall 2021 implementation are ”Understanding external and internal environments”, ”Leading Myself” and ”Technology and AI as triggers to change”. These themes are discussed with expert lecturers and in teams.
Implementation: On Laurea Leppävaara Campus; Situation and restrictions concerning the Covid-19 pandemia may change the implementation plans. The whole course is implemented remotely, if needed. These changes are communicated to students in due course.
Learning materials and recommended literature
Study materials and suggested literature will be planned together with the student group at the beginning of the study unit.
Canvas platform will be opened to students the latest one day before the first contact session.
Alternative completion methods of implementation
If needed, possible optional ways of completing the course can be negotiated with the teacher in charge.
Co-operation with working life and/or RDI
The learning assignment will be done in a real organizational environment (preferably student´s own organization).
Important dates
Contact days:8.10.2021, 22.11.2021 and 3.12.2021
Forms of internationality
Based on the student mix, learning asseignment is done in international context.
Students workload
To be discussed at the beginning of the course.
Content and scheduling
Special themes for the Fall 2021 implementation are ”Understanding external and internal environments”, ”Leading Myself” and ”Technology and AI as triggers to change”. These themes are discussed with expert lecturers and in teams.
Course assignment consists of a team assignment and an individual essay.
Implementation: On Laurea Leppävaara Campus; Situation and restrictions concerning the Covid-19 pandemia may change the implementation plans. The whole course is implemented remotely, if needed. These changes are communicated to students in due course.
Grading scale
H-5
Evaluation methods and criteria
Study unit-specific evaluation criteria will be announced at the beginning of the course.
Evaluation criteria, approved/failed
Study unit-specific evaluation criteria will be announced at the beginning of the course.
Evaluation criteria, fail (0)
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Evaluation criteria, satisfactory (1-2)
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Evaluation criteria, good (3-4)
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Evaluation criteria, excellent (5)
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.