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Change Leadership and Service Culture (5 cr)

Code: A9307-3004

General information


Enrollment

24.05.2021 - 08.08.2021

Timing

01.08.2021 - 31.12.2021

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Korkeakouluyksikkö D /YAMK

Campus

Laurea Leppävaara

Teaching languages

  • English

Seats

20 - 40

Degree programmes

  • Complementary competence, master’s studies in English (CYJ2), Generic studies

Teachers

  • Jarmo Heinonen

Groups

  • CYJ21SJ
    Complementary competence (master's studies in English), S21, Generic studies

Learning outcomes

The student is able to
- support organisations in becoming more service and customer focused
- adopt a proactive attitude towards change and manage emerging issues
- lead culture creation
- support change through personal leadership

Teaching methods

Learning objectives of the study unit:

Student is able to:

Anticipate, prepare and plan for internal and external effects on the prevailing circumstances in the environment.

Understand the importance of communication in change situations.

Analyze change from various perspectives.

Know the essentials of personal leadership.

Special themes for the Fall 2021 implementation are ”Understanding external and internal environments”, ”Leading Myself” and ”Technology and AI as triggers to change”. These themes are discussed with expert lecturers and in teams.

Implementation: On Laurea Leppävaara Campus; Situation and restrictions concerning the Covid-19 pandemia may change the implementation plans. The whole course is implemented remotely, if needed. These changes are communicated to students in due course.

Learning materials and recommended literature

Study materials and suggested literature will be planned together with the student group at the beginning of the study unit.

Canvas platform will be opened to students the latest one day before the first contact session.

Alternative completion methods of implementation

If needed, possible optional ways of completing the course can be negotiated with the teacher in charge.

Co-operation with working life and/or RDI

The learning assignment will be done in a real organizational environment (preferably student´s own organization).

Important dates

Contact days:8.10.2021, 22.11.2021 and 3.12.2021

Forms of internationality

Based on the student mix, learning asseignment is done in international context.

Students workload

To be discussed at the beginning of the course.

Content and scheduling

Special themes for the Fall 2021 implementation are ”Understanding external and internal environments”, ”Leading Myself” and ”Technology and AI as triggers to change”. These themes are discussed with expert lecturers and in teams.

Course assignment consists of a team assignment and an individual essay.

Implementation: On Laurea Leppävaara Campus; Situation and restrictions concerning the Covid-19 pandemia may change the implementation plans. The whole course is implemented remotely, if needed. These changes are communicated to students in due course.

Grading scale

H-5

Evaluation methods and criteria

Study unit-specific evaluation criteria will be announced at the beginning of the course.

Evaluation criteria, approved/failed

Study unit-specific evaluation criteria will be announced at the beginning of the course.

Evaluation criteria, fail (0)

Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.

Evaluation criteria, satisfactory (1-2)

Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.

Evaluation criteria, good (3-4)

Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.

Evaluation criteria, excellent (5)

Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.