80% Face-to-face, 20% Distance learning
Lusch, Robert F. & Vargo, Stephen L. 2014. Service-Dominant Logic. Premises, Perspectives, Possibilities. Cambridge University Press, UK. Literature list will be published in optima.
Lectures, group work, individual assignments
- Pre assignment (individual/group assignment): fail/pass
- Literature analysis (individual assignment): 30%
- Focus of the development case (individual assignment): 10%
- Final development plan for strategic service innovation or business model in the case organizations (individual assignment): 60%
Oral presentations and activity in classes
- Thoroughness of the analysis presented
- Logical flow and clarity of presentations
- Comments and contribution to discussion during classes
- Presence and activeness
- Comprehensiveness of the theoretical foundation
- Logic, objectivity, thoroughness and motivation of the arguments and ideas presented in the literature analysis as well as in the final report
- Concreteness of the action plan provided in the final report
- Clarity of the written reports
01.08.2019 - 31.12.2019
13.05.2019 - 26.05.2019
20 - 35
Laurea university of applied sciences
Jukka Ojasalo, Virpi Kaartti
It is compulsory to attend the contact sessions.
Degree Programme in Service Innovation and Design (HYA2), Laurea Leppävaara
Each student may select the case company/organization for the course assignment him/herself.
Contact days 5.10., 8.11. and 30.11.2019 at 9-16:30
International student group
5 ects credits = 135 hours (1 credit = 27 hours of work)
Reading the literature for the assignments
Collaboration with the case company/organization
Writing the assignments (notes, reports)
5.10., 8.11. and 30.11.2019 at 9-16:30 Laurea Leppävaara campus
Grade 1 - Student is able Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically. Problem solving: To solve problems in research, development and/or innovation activities. Development: To recognise and analyse focuses of development making use of the knowledge base. Communication: To communicate clearly both orally and in writing.
Grade 3 - Student is able Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly. Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields. Development: To create target-oriented, justified development plans considering the community. Communication: To communicate in a competent, clear and consistent manner both orally and in writing.
Student is able Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion. Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields. Development: To develop the activities of the competence area in a target-oriented and communal fashion. Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field.