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Developing Service Systems (10 cr)

Code: A9146-3015

General information


Enrollment

29.11.2021 - 05.12.2021

Timing

21.03.2022 - 27.05.2022

Number of ECTS credits allocated

10 op

Virtual proportion

1 op

RDI proportion

2 op

Mode of delivery

90 % Contact teaching, 10 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages

  • Finnish

Seats

20 - 40

Degree programmes

  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)

Teachers

  • Leila Jaakkola
  • Tuula Kuivanen
  • Henry Lybäck
  • Anikó Lehtinen

Teacher in charge

Henry Lybäck

Groups

  • MSA221KN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, K21, Leppävaara

Learning outcomes

The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production

Grading scale

Approved/Failed