Developing Service Systems (10 cr)
Code: A9146-3012
General information
Enrollment
23.05.2022 - 29.05.2022
Timing
15.08.2022 - 16.10.2022
Number of ECTS credits allocated
10 op
RDI proportion
1 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
- Leila Jaakkola
- Tuula Kuivanen
- Anikó Lehtinen
- Henry Lybäck
Teacher in charge
Henry Lybäck
Scheduling groups
- Pienryhmä 1A (Size: 10. Open UAS: 0.)
- Pienryhmä 1B (Size: 10. Open UAS: 0.)
Groups
-
MSA221SNPalveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S21, Leppävaara
Small groups
- Pienryhmä 1A
- Pienryhmä 1B
Learning outcomes
The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production
Grading scale
Approved/Failed