Developing Service Systems (10 cr)
Code: A9146-3011
General information
Enrollment
24.05.2021 - 30.05.2021
Timing
18.10.2021 - 17.12.2021
Number of ECTS credits allocated
10 op
RDI proportion
4 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
- Leila Jaakkola
- Tuula Kuivanen
- Anikó Lehtinen
- Henry Lybäck
Teacher in charge
Henry Lybäck
Groups
-
MSA220SNPalveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S20, Leppävaara
Learning outcomes
The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production
Grading scale
Approved/Failed