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Operating Environment in a Service Company (5 cr)

Code: A9129-3012

General information


Enrollment

24.05.2021 - 30.05.2021

Timing

25.08.2021 - 31.10.2021

Number of ECTS credits allocated

5 op

Virtual proportion

1 op

RDI proportion

5 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages

  • Finnish

Seats

15 - 30

Degree programmes

  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)

Teachers

  • Leila Jaakkola
  • Mervi Niemelä

Teacher in charge

Leila Jaakkola

Groups

  • MSA220SN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S20, Leppävaara

Learning outcomes

The student is able to
- interpret the operating environment of the hospitality sector and identify the changes in it
- recognize value chains and value networks

Grading scale

H-5