Customer Relationship Management (5 cr)
Code: A9126-3020
General information
Enrollment
23.05.2022 - 29.05.2022
Timing
26.08.2022 - 04.11.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Minna Fred
Teacher in charge
Minna Fred
Groups
-
MLA221KA2Palveluliiketoiminnan koulutus, monimuotototeutus, K21, Leppävaara, ryhmä 2
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships
Grading scale
H-5