Customer Relationship Management (5 cr)
Code: A9126-3017
General information
Enrollment
29.11.2021 - 05.12.2021
Timing
01.01.2022 - 31.07.2022
Number of ECTS credits allocated
5 op
Virtual proportion
3 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Anne Turunen
Teacher in charge
Anne Turunen
Groups
-
MLA221KAPalveluliiketoiminnan koulutus, monimuotototeutus, K21, Leppävaara
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships
Grading scale
H-5