Customer Relationship Management (5 cr)
Code: A9126-3015
General information
Enrollment
23.05.2022 - 29.05.2022
Timing
26.10.2022 - 14.12.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
- Sini Temisevä
Teacher in charge
Sini Temisevä
Groups
-
MSA221SNPalveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S21, Leppävaara
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships
Grading scale
H-5