Customer Relationship Management (5 cr)
Code: A9126-3014
General information
Enrollment
23.11.2020 - 29.11.2020
Timing
13.01.2021 - 17.03.2021
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
Mode of delivery
Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Minna Fred
Teacher in charge
Minna Fred
Groups
-
MLA220KAPalveluliiketoiminnan koulutus, monimuotototeutus, K20, Leppävaara
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships
Grading scale
H-5