Customer-Oriented Services (5 cr)
Code: A9125-3017
General information
Enrollment
24.05.2021 - 30.05.2021
Timing
13.09.2021 - 31.12.2021
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
Mode of delivery
Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Anne Turunen
- Heidi Vähänikkilä
Teacher in charge
Heidi Vähänikkilä
Groups
-
MLA221KA2Palveluliiketoiminnan koulutus, monimuotototeutus, K21, Leppävaara, ryhmä 2
Learning outcomes
The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods
Grading scale
H-5