•   Customer-Oriented Services A9125-3017 01.08.2021-31.12.2021  5 credits  (MLA221KA2) +-
    Learning outcomes of the course
    The student is able to
    - identify the needs of customers and apply information related to customer behaviour
    - present different kinds of services and service concepts
    - recognize and describe service processes
    - create ideas, plan and develop customer-oriented service products and service concepts by using service design methods
    Teacher in charge

    Heidi Vähänikkilä

    Mode of delivery

    Face-to-face

    Language of instruction
    • Finnish
    Completion language(s)
    • Finnish
    Timing

    01.08.2021 - 31.12.2021

    Enrollment period

    24.05.2021 - 30.05.2021

    Group(s)
    • MLA221KA2
    Seats

    20 - 40

    Unit

    Laurea Leppävaara, service

    Teacher(s)

    Heidi Vähänikkilä, Anne Turunen

    Programme(s)

    Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)

    Campus

    Laurea Leppävaara

    Evaluation scale

    Approved/Failed