Academic year 2021 - 2022

•   Business Environment in a Global Economy R0231-3011 01.01.2022-31.07.2022  5 credits  (NCA221SA) +-
  Learning outcomes of the course

  The student is able to
  - recognize the different economic, social and ecological factors and megatrends affecting the global economy
  - explain the structure of the economy and the different economic policies in a global framework
  - describe the history and drivers of international trade
  - identify international actors in the global economy

  ---

  Teacher in charge

  Juhani Kettunen

  Mode of delivery

  Distance learning

  Language of instruction

  English

  Timing

  01.01.2022 - 31.07.2022

  Enrollment period

  29.11.2021 - 05.12.2021

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NCA221SA

  Seats

  20 - 40

  Teacher(s)

  Juhani Kettunen

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation scale

  Approved/Failed

•   Business Processes R0229-3011 01.08.2021-31.12.2021  10 credits  (NCA221SA) +-
  Learning outcomes of the course

  The student is able to
  - recognise the opportunities, operators and networks in the business environment
  - define the functions, processes and IT systems of an organization
  - define the core and supporting processes of an organization
  - apply the concept of value chain and customer driven value creation in process development
  - assess the financial and operational performance of logistics as part of the supply chain management

  ---

  Teacher in charge

  Jouni Takala

  Mode of delivery

  30% Face-to-face, 70% Distance learning

  Language of instruction

  English

  Timing

  01.08.2021 - 31.12.2021

  Enrollment period

  24.05.2021 - 30.05.2021

  Number of ECTS credits allocated

  • 10 credits

  Group(s)

  • NCA221SA

  Seats

  20 - 40

  Teacher(s)

  Jouni Takala, Marjaana Ajanto

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  7 credits

  Evaluation scale

  Approved/Failed

•   Data Networks and Information Security R0280-3003 01.01.2022-31.07.2022  5 credits  (NCA221SA) +-
  Learning outcomes of the course

  The student is able to
  - describe the structure and operation of data networks in relation to the following terms: Local area networks, wireless networks, internet
  - describe the functionality of IP-networks and key internet protocols
  - implement and maintain basic services in a local area network
  - justify the importance of information security according to the CIA model (Confidentiality, Integrity and Availability)
  - identify common information security threats faced by organizations
  - implement basic level information security safeguards for local area network

  ---

  Teacher in charge

  Seppo Koponen

  Mode of delivery

  Distance learning

  Language of instruction

  English

  Timing

  01.01.2022 - 31.07.2022

  Enrollment period

  29.11.2021 - 05.12.2021

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NCA221SA

  Seats

  20 - 40

  Teacher(s)

  Seppo Koponen, Riku Salmenkylä

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation scale

  Approved/Failed

•   Foundations of Web Development R0278-3004 08.09.2021-31.12.2021  5 credits  (NCA221SA) +-
  Learning outcomes of the course

  The student is able to
  - design and implement web sites using fundamental web development tools and techniques
  - design, create, and publish www content
  - design and implement web site layouts according to customer needs
  - evaluate web site development needs

  ---

  Teacher in charge

  Arvind Sharma

  Mode of delivery

  Distance learning

  Teaching methods

  Conducted using Zoom live and / recorded session
  
  Structure of the World Wide Web
  Planning of the site:
  contents (manuscript for a web site)
  the graphic appearance
  the technical structure
  Realisation of the site:
  basics for html language
  CSS style definition
  Utilising of Front-End frameworks (f.ex. Bootstrap)
  acquisition process of the domain hosting services
  transfer of the site to the server (ftp)

  Evaluation methods and criteria

  Grade 0-5
  1-2
  PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
  - use essential professional concepts when explaining various work practices and situations
  - search for information in different sources
  - report
  PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
  - work under guidance using the skills and methods learned
  - interact with customers and/or cooperation partners
  - receive guidance
  GROUP WORK, MANAGEMENT AND RESPONSIBILITY
  - work as a member of a team
  - plan the progress of his/her work and use of time under guidance
  - work safely and in accordance with the professional code of conduct
  - follow the provided instructions and rules
  
  3-4
  PROFESSIONAL DATABASE, INFORMATION SEARCH AND REPORTING
  - use professional concepts in a consistent manner when explaining various work practices and situations
  - gather information and use his/her knowledge basis
  - report in the agreed manner
  
  PROFESSIONAL ACTIVITIES AND DEVELOPMENT OF WORKING LIFE
  - work using the skills and methods learned
  - engage in professional interaction with customers and/or co-operation partners and identify their needs
  - take part in guidance and utilise it
  
  GROUP WORK, MANAGEMENT AND RESPONSIBILITY
  - engage in goal-oriented work in a team
  - plan and manage the progress of his/her work and use of time
  - detect safety-related risks
  - justify this/her actions in accordance with the professional code of conduct
  
  5
  PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
  - use professional concepts Extensively
  - compare and choose relevant information
  - report and communicate in a professional manner
  
  PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
  - work independently, using the skills and methods learned
  - take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
  - anticipate his/her need for guidance
  
  TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
  - promote the team’s work and team spirit
  - manage his/her time appropriately, completing the agreed tasks at the required quality level
  - work responsibly, applying the skills and methods learned plan and evaluate their work, taking safety and/or ethical aspects into consideration

  Language of instruction

  English

  Timing

  08.09.2021 - 31.12.2021

  Enrollment period

  24.05.2021 - 30.05.2021

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NCA221SA

  Seats

  20 - 40

  Teacher(s)

  Arvind Sharma

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  RDI portion

  1 credits

  Virtual portion

  5 credits

  Evaluation scale

  Approved/Failed

  Alternative completion methods

  According to the degree regulations “all students are entitled to demonstrate their competence. The
  recognition and accreditation of prior competence is initiated by the students themselves. The
  competence is recognised and accredited by the teacher responsible for the module or study unit or
  another person designated by the director of the UAS unit. The assessment is carried out according to the
  same criteria and grading scale as that adopted for the corresponding study unit.”

  Content and scheduling

  Structure of the World Wide Web
  Planning of the site:
  contents (manuscript for a web site)
  the graphic appearance
  the technical structure
  Realisation of the site:
  basics for html language
  CSS style definition
  Utilising of Front-End frameworks (f.ex. Bootstrap)
  acquisition process of the domain hosting services
  transfer of the site to the server (ftp)

•   Fundamentals of Programming A9288-3004 01.01.2022-31.07.2022  5 credits  (NCA221SA, ...) +-
  Learning outcomes of the course

  The student is able to
  - use the fundamental syntax and building blocks of programming languages
  - plan, implement and test small-scale programs in accordance with the best practices of programming

  ---

  Teacher in charge

  Katja Henttonen

  Mode of delivery

  Distance learning

  Language of instruction

  English

  Timing

  01.01.2022 - 31.07.2022

  Enrollment period

  29.11.2021 - 05.12.2021

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NCA221SA
  • NIA221SA

  Seats

  20 - 75

  Teacher(s)

  Katja Henttonen

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara, Degree Programme in Business Information Technology (NIA), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation scale

  Approved/Failed

•   Information Management and Databases R0279-3003 01.01.2022-31.07.2022  5 credits  (NCA221SA, ...) +-
  Learning outcomes of the course

  The student is able to
  - design and implement databases
  - manage and use databases
  - use query languages to search and modify data in a database

  ---

  Teacher in charge

  Jukka Malinen

  Mode of delivery

  Distance learning

  Language of instruction

  English

  Timing

  01.01.2022 - 31.07.2022

  Enrollment period

  29.11.2021 - 05.12.2021

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NCA221SA
  • NIA221SA

  Seats

  20 - 75

  Teacher(s)

  Jukka Malinen

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara, Degree Programme in Business Information Technology (NIA), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation scale

  Approved/Failed

•   Placement 1 B0233-3013 01.01.2022-31.07.2022  15 credits  (NCA221SA) +-
  Learning outcomes of the course

  The student is able to
  - apply into practice what he/she has learnt
  - analyse and structure the contents and methods of his/her work
  - participate with his/her input in the development work of a company’s practices and business processes
  - develop his/her business competencies
  - evaluate his/her competencies and their development

  ---

  Teacher in charge

  Pasi Kämppi

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.01.2022 - 31.07.2022

  Enrollment period

  29.11.2021 - 05.12.2021

  Number of ECTS credits allocated

  • 15 credits

  Group(s)

  • NCA221SA

  Seats

  20 - 40

  Teacher(s)

  Pasi Kämppi

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Evaluation scale

  Approved/Failed

•   Professional Communication Skills R0234-3013 01.01.2022-31.07.2022  5 credits  (NCA221SA) +-
  Learning outcomes of the course

  The student is able to
  - communicate as a professional in field, specific tasks and intercultural contexts
  - produce effective spoken and written texts using an appropriate style and register
  - demonstrate knowledge of essential terminology needed in working life
  - apply principles of interpersonal and organizational communication

  ---

  Teacher in charge

  Sebastian King

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.01.2022 - 31.07.2022

  Enrollment period

  29.11.2021 - 05.12.2021

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NCA221SA

  Seats

  20 - 40

  Teacher(s)

  Sebastian King

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Evaluation scale

  Approved/Failed

•   Project Management and Communication R0238-3023 01.08.2021-31.12.2021  5 credits  (NCA221SA, ...) +-
  Learning outcomes of the course

  The student is able to
  - plan, implement and evaluate a practical project in multidisciplinary cooperation
  - work in an appropriate way in multicultural organisations and networks
  - acquire and use information to support development, and use ICT tools
  - communicate appropriately and in a goal-oriented way in the communication and documenting situations required by the project

  ---

  Teacher in charge

  Sebastian King

  Mode of delivery

  Distance learning

  Learning materials and recommended literature

  Learning materials are provided in Canvas. Also the following works will be consulted:
  Bailey, S. 2011. Academic writing: a handbook for international students. 3rd edition. London: Routledge.
  Dawson, C. 2009. Projects in computing and information systems. 2nd edition. Harlow: Addison-Wesley.
  Lock, D. 2013. Naked Project Management: the bare facts. Gower.
  Ojasalo, K., Moilanen, T. & Ritalahti, J. 2009. Research-oriented approach. Partially translated from: Kehittämistyön menetelmät – Uudenlaista osaamista liiketoimintaan. Helsinki: WSOY.

  Teaching methods

  During the study unit students will familiarise themselves with the basic principles of project management and receive guidance on communication requirements and tools for carrying out academic and project-related work.
  The study unit contains work on the following topic areas:
  - Research and development in academic projects
  - Project planning, scheduling and risk management
  - Teamwork and collaboration
  - ICT tools for project management and documentation
  - Preparing project-related communications (project plan, project report and presentation)
  - Academic writing (referencing, style and tone, structure and organisation)

  Evaluation methods and criteria

  The evaluation is based on the office and project management exam, related assignments and an academic essay. A detailed description of the assessment criteria is given in Canvas.

  Language of instruction

  English

  Timing

  01.08.2021 - 31.12.2021

  Enrollment period

  24.05.2021 - 30.05.2021

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NCA221SA
  • NIA221SA

  Seats

  20 - 75

  Teacher(s)

  Sebastian King, Riku Salmenkylä

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara, Degree Programme in Business Information Technology (NIA), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation scale

  H-5

  Alternative completion methods

  Contact the lecturer in charge if you feel you are entitled to get recognition for previously acquired competence in the areas outlined in the study objectives.

  Important dates

  The exam dates are offered during the contact sessions.
  - Project management exam
  - Office exam
  See Canvas for more details.

  Students workload

  5 credits = 135 hours of student`s work.

  Evaluation criteria

  Satisfactory

  All the assignments and exams of the study unit are passed.
  The student is able to produce academic and project-related communications which are understandable, though clarity and/or detail may be lacking. The style and formatting used in written documentation is correct in part. The content demonstrates a level of reflection and understanding, though some areas require more attention. Source materials are integrated into the text to some extent.

  Good

  All the assignments and exams of the study unit are passed.
  The student is able to produce academic and project-related communications which are fairly structured and clear. The style and formatting used in written documentation is mostly correct. The content demonstrates a good level of reflection and understanding. Source materials are integrated into the text.

  Excellent

  All the assignments and exams of the study unit are passed.
  The student is able to produce academic and project-related communications which are well-structured, clear and concise, and which uses the appropriate style and format. The content demonstrates an excellent level of reflection and understanding. Source materials are well integrated into the text.

  Approved / Failed

  The evaluation is based on the office and project management exams, academic essay, project plan and project evaluation assignment. A detailed description of the assessment criteria is given in Canvas.

•   Study Skills and Professional Orientation YY00BN52-3104 01.08.2021-31.07.2022  2 credits  (NCA221SA) +-
  Learning outcomes of the course

  The student is able to
  - plan his/her studies, taking into account prior learning and employment opportunities in the field
  - understand the significance of internationality in the job market
  - obtain information about opportunities for developing competences
  - apply different learning techniques
  - assess his/her personal well-being and its significance for their coping with at workload
  - assess his/her need for guidance and support
  - identify and evaluate personal strengths and development needs

  ---

  Teacher in charge

  Pasi Kämppi

  Mode of delivery

  50% Face-to-face, 50% Distance learning

  Language of instruction

  English

  Timing

  01.08.2021 - 31.07.2022

  Enrollment period

  24.05.2021 - 30.05.2021

  Number of ECTS credits allocated

  • 2 credits

  Group(s)

  • NCA221SA

  Seats

  20 - 40

  Teacher(s)

  Pasi Kämppi

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara

  Campus

  Laurea Leppävaara

  Virtual portion

  1 credits

  Evaluation scale

  Approved/Failed

•   Swedish for Bachelors of Business Administration R0013-3086 01.01.2022-31.07.2022  5 credits  (NDA222KA, ...) +-
  Learning outcomes of the course

  The student is able to
  - communicate in Swedish both orally and in writing in various field-specific work and communication tasks
  - take into consideration the special characteristics of the Nordic operating environment
  - communicate in Swedish at the B1.2 level in accordance with the Common European Framework of Reference for Languages and pass the civil service language proficiency certificate

  Further information

  The study unit is compulsory for those whose language of education is Finnish. After passing the study unit, students meet the language skills requirements for Swedish as the second official language in public administration and the civil service language proficiency certificate will be registered in student’s records.

  ---

  Teacher in charge

  Sirpa Mattila

  Mode of delivery

  Distance learning

  Language of instruction

  Finnish

  Timing

  01.01.2022 - 31.07.2022

  Enrollment period

  29.11.2021 - 05.12.2021

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NDA222KA
  • NCA221SA
  • NIA221SA

  Seats

  20 - 45

  Teacher(s)

  Sirpa Mattila

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara, Degree Programme in Business Information Technology, Developing Digital Services (NDA2), Laurea Leppävaara (in Finnish), Degree Programme in Business Information Technology (NIA), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation scale

  Approved/Failed

•   Swedish for Bachelors of Business Administration R0013-3087 01.01.2022-31.07.2022  5 credits  (NKA222KA, ...) +-
  Learning outcomes of the course

  The student is able to
  - communicate in Swedish both orally and in writing in various field-specific work and communication tasks
  - take into consideration the special characteristics of the Nordic operating environment
  - communicate in Swedish at the B1.2 level in accordance with the Common European Framework of Reference for Languages and pass the civil service language proficiency certificate

  Further information

  The study unit is compulsory for those whose language of education is Finnish. After passing the study unit, students meet the language skills requirements for Swedish as the second official language in public administration and the civil service language proficiency certificate will be registered in student’s records.

  ---

  Teacher in charge

  Sirpa Mattila

  Mode of delivery

  Distance learning

  Language of instruction

  Finnish

  Timing

  01.01.2022 - 31.07.2022

  Enrollment period

  02.12.2021 - 31.12.2021

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NKA222KA
  • NCA221SA
  • NIA221SA

  Seats

  20 - 40

  Teacher(s)

  Sirpa Mattila

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara, Tietojenkäsittelyn koulutus, kyberturvallisuus (NKA2), Laurea Leppävaara (Finnish), Degree Programme in Business Information Technology (NIA), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation scale

  Approved/Failed

•   The ICT Environment and Infrastructure R0277-3004 24.08.2021-18.10.2021  5 credits  (NCA221SA, ...) +-
  Learning outcomes of the course

  The student is able to
  - describe the processes of information systems development, implementation and maintenance
  - describe the structure and operational environment of information systems
  - identify typical threats related to information security

  ---

  Teacher in charge

  Seppo Koponen

  Mode of delivery

  Distance learning

  Learning materials and recommended literature

  The material used during the study unit will be announces in the on-line learning environment (Canvas).

  Teaching methods

  The study unit implementation is all on-line. There will be on-line lectures and discussions, recorded lectures and assignments for the students to work on.

  Evaluation methods and criteria

  Each theme during the study unit is evaluated independently and they have equal weight in the calculation of the final grade. The student needs to show adequate learning and skills in each theme.

  Language of instruction

  English

  Timing

  24.08.2021 - 18.10.2021

  Enrollment period

  24.05.2021 - 30.05.2021

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NCA221SA
  • NIA221SA

  Seats

  20 - 75

  Teacher(s)

  Seppo Koponen, Kalpanaben Rathod

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation scale

  H-5

  Co-operation with working life and/or RDI

  We will have a lecture and discussion meeting with a representative from an IT-company.

  Students workload

  The implementation is relatively fast-paced and takes place during the first half of autumn semester. The student is expected to be able to schedule his work according to the schedule of the implementation.

  Evaluation criteria

  The student has not participated in the work during the study unit implementation or has failed to get a grade in one or more of the themes.

  Satisfactory

  The student has participated in the work and shown adequate skills and learning in each theme's assignments.

  Good

  The student has participated actively in the work and shown - in average - good skills and learning in each theme's assignments.

  Excellent

  The student has participated actively and in the work and shown - in average - excellent skills and learning in each theme's assignments.

•   Understanding Customer Behaviour R0230-3010 04.10.2021-20.12.2021  5 credits  (NCA221SA, ...) +-
  Learning outcomes of the course

  The student is able to
  - define the factors that underlie customer actions, feelings and judgment processes
  - understand purchasing decisions from the perspective of the individual and the organization
  - analyze patterns and trends in customer behavior

  ---

  Teacher in charge

  Lassi Virtanen

  Mode of delivery

  Distance learning

  Learning materials and recommended literature

  All the material and links can be found from Canvas workspace.

  Teaching methods

  Virtual studies with scheduled online meetings. Bi-weekly individual assignments.

  Evaluation methods and criteria

  Students collect points from different learning activities
  - Weekly studies
  - Online meetings (Zoom)
  - Online Tests
  - Learning assignments and tasks

  Language of instruction

  English

  Timing

  04.10.2021 - 20.12.2021

  Enrollment period

  24.05.2021 - 30.05.2021

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NCA221SA
  • NIA221SA

  Seats

  20 - 75

  Teacher(s)

  Anne Lahti, Lassi Virtanen

  Further information for students

  Understanding customers can be challenging. Still it creates the basis for business development. To whom do you develop your service to? Who is your customer and who is the end user for the product or service? How are you able to find all necessary information and make different decisions based on it? How do you use this information in service design or development?
  During this study unit we’ll go through different aspects of customer behavior. The focus and examples are from different digital services. In addition, you’ll get the possibility to analyze your own behavior as a customer.
  The study unit grade is based on weekly assignments which need to be completed and returned before the deadlines.

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara, Degree Programme in Business Information Technology (NIA), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation scale

  H-5

  Alternative completion methods

  -

  Co-operation with working life and/or RDI

  -

  Important dates

  A weekly detailed schedule will be released in the beginning of the course.

  Internationality

  -

  Students workload

  - Study unit lasts for 10 weeks
  - 5cr / 137,5 hours

  Evaluation criteria

  Satisfactory

  50-59 points = 1
  60-69 points = 2

  Good

  70-79 points = 3
  80-89 points = 4

  Excellent

  90-100 = 5

Academic year 2022 - 2023

•   Business Processes R0229-3013 01.08.2022-31.12.2022  10 credits  (NSA222SA, ...) +-
  Learning outcomes of the course

  The student is able to
  - recognise the opportunities, operators and networks in the business environment
  - define the functions, processes and IT systems of an organization
  - define the core and supporting processes of an organization
  - apply the concept of value chain and customer driven value creation in process development
  - assess the financial and operational performance of logistics as part of the supply chain management

  ---

  Teacher in charge

  Jouni Takala

  Mode of delivery

  Distance learning

  Language of instruction

  Finnish

  Timing

  01.08.2022 - 31.12.2022

  Enrollment period

  23.05.2022 - 29.05.2022

  Number of ECTS credits allocated

  • 10 credits

  Group(s)

  • NSA222SA
  • NCA222SA

  Seats

  20 - 75

  Teacher(s)

  Jouni Takala

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  10 credits

  Evaluation scale

  Approved/Failed

•   Foundations of Web Development R0278-3005 01.08.2022-31.12.2022  5 credits  (NCA222SA) +-
  Learning outcomes of the course

  The student is able to
  - design and implement web sites using fundamental web development tools and techniques
  - design, create, and publish www content
  - design and implement web site layouts according to customer needs
  - evaluate web site development needs

  ---

  Teacher in charge

  Arvind Sharma

  Mode of delivery

  Distance learning

  Language of instruction

  Finnish

  Timing

  01.08.2022 - 31.12.2022

  Enrollment period

  23.05.2022 - 29.05.2022

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NCA222SA

  Seats

  20 - 40

  Teacher(s)

  Arvind Sharma

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation scale

  Approved/Failed

•   Information Security Management TO00BR90-3003 01.08.2022-31.12.2022  5 credits  (TON222SY, ...) +-
  Learning outcomes of the course

  The student is able to
  - act ethically as a member of study group and community
  - comprehend, explain and apply information security program
  development and management principles
  - comprehend, explain and apply risk management, incident
  management and compliance principles
  - plan, implement and finalize risk assessment process
  - analyze typical information security management related
  problems and draw solutions to them
  - reflect and develop his or her own learning process

  Prerequisites and co-requisites

  TIKO and BIT students: Compulsory ICT-studies
  Or equivalent competence.

  ---

  Teacher in charge

  Pasi Kämppi

  Mode of delivery

  Distance learning

  Language of instruction

  English

  Timing

  01.08.2022 - 31.12.2022

  Enrollment period

  23.05.2022 - 29.05.2022

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • TON222SY
  • NCA221SA
  • CCN222SY

  Seats

  20 - 45

  Teacher(s)

  Paresh Rathod, Pasi Kämppi

  Further information for students

  Priority for this implementation is NCA221SA STUDENTS

  Unit

  Korkeakouluyksikkö D /YAMK

  Programme(s)

  Complementary competence, bachelor's studies in English (CCN2), Information and Communication Technologies (ICT), Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara, Laurea täydentävä osaaminen, amk-tutkinto (TON2), Tietojenkäsittely ja tietoliikenne (ICT)

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation criteria

  Satisfactory

  – use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
  – report and communicate in a professional manner
  – act independently taking into account the operating environment
  – describe the significance of his/her actions for successful co-operation
  – describe his/her competence in relation to the learning outcomes

  Good

  – critically evaluate information and justify their actions with science-based knowledge
  – propose creative solutions at work
  - describe the development of his/her competence in relation to the learning outcomes

  Excellent

  – analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
  – evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
  – evaluate the possibilities for utilising competence and plan his/her personal development

•   Internet Infrastructure and Security TO00BR88-3003 01.08.2022-31.12.2022  10 credits  (TON222SY, ...) +-
  Learning outcomes of the course

  The student is able to
  - comprehend and describe the operations and protocols in global
  IP networks
  - calculate IP subnets and supernets
  - comprehend and describe security vulnerabilities in IP network
  infrastructure
  - compare and contrast IPv6 to IPv4
  - comprehend and describe the functional concepts and security
  risks in wireless networking
  - comprehend and describe the functional concepts and security
  risks in cloud computing

  Prerequisites and co-requisites

  Prerequisites:
  For tiko students: study units R0240 ICT-toimintaympäristö, R0241 Tiedonhallinta ja tietokannat & R0242 Tietoverkot ja tietoturva
  For BIT students: study units R0277 ICT Environment and Infrastructure, R0279 Information Management and Databases & R0280 Data Networks and Information Security
  Or equivalent competence.

  ---

  Teacher in charge

  Seppo Koponen

  Mode of delivery

  Distance learning

  Language of instruction

  English

  Timing

  01.08.2022 - 31.12.2022

  Enrollment period

  23.05.2022 - 29.05.2022

  Number of ECTS credits allocated

  • 10 credits

  Group(s)

  • TON222SY
  • NCA221SA
  • CCN222SY

  Seats

  20 - 45

  Teacher(s)

  Seppo Koponen, Riku Salmenkylä, Anssi Mattila

  Further information for students

  Tämä toteutus on ensisijaisesti NCA221SA ryhmälle (not translated)

  Unit

  Korkeakouluyksikkö D /YAMK

  Programme(s)

  Complementary competence, bachelor's studies in English (CCN2), Information and Communication Technologies (ICT), Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  10 credits

  Evaluation criteria

  Satisfactory

  The student has participated in most of the work during the study unit and has shown reasonable level of skills and expertise in the assignments.

  Good

  The student has participated actively in most of the work during the study unit and has shown good skills and expertise in the assignments.

  Excellent

  The student has participated actively in the work during the study unit and has shown excellent skills and expertise in the assignments.

•   Introduction to Finnish Language and Culture 1 R0233-3039 01.08.2022-31.12.2022  5 credits  (NSA222SA, ...) +-
  Learning outcomes of the course

  The student is able to:
  - speak and understand Finnish in very basic and familiar everyday situations
  - find information in very short texts and write simple messages
  - use some of the basic grammar structures
  - become familiar with Finnish cultural manners and customs
  - reach the target level of A1.1 in the Common European Framework of Reference for Languages

  Further information

  The study unit is for those whose language of education and mother tongue are other than Finnish and Swedish and who have not studied Finnish before.

  ---

  Teacher in charge

  Johanna Kamke

  Mode of delivery

  Distance learning

  Language of instruction

  English

  Timing

  01.08.2022 - 31.12.2022

  Enrollment period

  02.07.2022 - 31.07.2022

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NSA222SA
  • NCA222SA

  Seats

  20 - 40

  Teacher(s)

  Johanna Kamke

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara, Degree Programme in Business Information Technology, Developing Digital Services (NSA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation scale

  Approved/Failed

•   Introduction to Information Security TO00BR89-3003 01.08.2022-31.12.2022  5 credits  (TON222SY, ...) +-
  Learning outcomes of the course

  The student is able to
  - act ethically as a member of study group and community
  - recognize and comprehend the importance of confidentiality,
  integrity and availability model for the information and
  cybersecurity
  - recognize and comprehend different threats, attacks and
  vulnerabilities
  - comprehend and describe security technologies and tools
  - comprehend and describe security architectures and designs
  - comprehend and describe identity and access management
  approaches
  - comprehend, describe and apply risk management principles
  - comprehend and describe cryptography and PKI concepts
  - differentiate cybersecurity domains and subdomains from each
  other
  - comprehend and explain the importance of the cybersecurity in
  the modern society
  - reflect and develop his or her own learning process

  Prerequisites and co-requisites

  Prerequisites:
  For tiko students: study units R0240 ICT-toimintaympäristö, R0241 Tiedonhallinta ja tietokannat & R0242 Tietoverkot ja tietoturva
  For BIT students: study units R0277 ICT Environment and Infrastructure, R0279 Information Management and Databases & R0280 Data Networks and Information Security
  Or equivalent competence.

  ---

  Teacher in charge

  Pasi Kämppi

  Mode of delivery

  Distance learning

  Language of instruction

  English

  Timing

  01.08.2022 - 31.12.2022

  Enrollment period

  23.05.2022 - 29.05.2022

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • TON222SY
  • NCA221SA
  • CCN222SY

  Seats

  20 - 80

  Teacher(s)

  Paresh Rathod, Pasi Kämppi

  Further information for students

  Priority for this implementation is for NCA221SA students.

  Unit

  Korkeakouluyksikkö D /YAMK

  Programme(s)

  Complementary competence, bachelor's studies in English (CCN2), Information and Communication Technologies (ICT), Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara, Laurea täydentävä osaaminen, amk-tutkinto (TON2), Tietojenkäsittely ja tietoliikenne (ICT)

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation criteria

  Satisfactory

  – use essential professional concepts when explaining various work practices and situations
  – search for information in different sources
  – report
  – work under guidance using the skills and methods learned
  – receive guidance
  – plan the progress of his/her work and use of time under guidance
  – work safely and in accordance with the professional code of conduct
  – follow the provided instructions and rules

  Good

  – use professional concepts in a consistent manner when explaining various work practices and situations
  – gather information and use his/her knowledge basis
  – report in the agreed manner
  – work using the skills and methods learned
  – take part in guidance and utilise it
  – plan and manage the progress of his/her work and use of time
  – justify this/her actions in accordance with the professional code of conduct

  Excellent

  – use professional concepts extensively
  – compare and choose relevant information
  – report and communicate in a professional manner
  – work independently, using the skills and methods learned
  – anticipate his/her need for guidance
  – manage his/her time appropriately, completing the agreed tasks at the required quality level
  – work responsibly, applying the skills and methods learned
  – plan and evaluate their work, taking safety and/or ethical aspects into consideration

•   Network Applications A9185-3005 01.10.2022-31.12.2022  5 credits  (TON222SY, ...) +-
  Learning outcomes of the course

  The student is able to:
  - develop and manage LAN services
  - identify common network applications for companies and the
  security threats directed at them.
  - plan, design, develop and implement the secure ICT
  infrastructure with needed network applications

  Prerequisites and co-requisites

  Prerequisites:
  For tiko students: study units R0240 ICT-toimintaympäristö, R0241 Tiedonhallinta ja tietokannat & R0242 Tietoverkot ja tietoturva
  For BIT students: study units R0277 ICT Environment and Infrastructure, R0279 Information Management and Databases & R0280 Data Networks and Information Security
  Or equivalent competence.

  ---

  Teacher in charge

  Seppo Koponen

  Mode of delivery

  Distance learning

  Language of instruction

  English

  Timing

  01.10.2022 - 31.12.2022

  Enrollment period

  24.05.2022 - 30.05.2022

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • TON222SY
  • CCN222SY

  Seats

  20 - 40

  Teacher(s)

  Seppo Koponen, Riku Salmenkylä

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation scale

  Approved/Failed

•   Professional Development YY00BN53-3068 01.08.2022-31.07.2023  2 credits  (NCA221SA) +-
  Learning outcomes of the course

  The student is able to
  - create a personal career plan
  - look into employment opportunities and prerequisites for entrepreneurship in his/her field
  - build and utilise professional networks
  - describe his/her competence, apply for jobs in the field and understand the significance of social media in the job seeking process
  - anticipate future trends in the job market and their likely impact on his/her career
  - promote personal well-being

  ---

  Teacher in charge

  Pasi Kämppi

  Mode of delivery

  Distance learning

  Language of instruction

  English

  Timing

  01.08.2022 - 31.07.2023

  Enrollment period

  23.05.2022 - 29.05.2022

  Number of ECTS credits allocated

  • 2 credits

  Group(s)

  • NCA221SA

  Seats

  20 - 40

  Teacher(s)

  Pasi Kämppi

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  2 credits

  Evaluation scale

  Approved/Failed

•   Project Management and Communication R0238-3027 01.08.2022-31.12.2022  5 credits  (NCA222SA) +-
  Learning outcomes of the course

  The student is able to
  - plan, implement and evaluate a practical project in multidisciplinary cooperation
  - work in an appropriate way in multicultural organisations and networks
  - acquire and use information to support development, and use ICT tools
  - communicate appropriately and in a goal-oriented way in the communication and documenting situations required by the project

  ---

  Teacher in charge

  Sebastian King

  Mode of delivery

  Distance learning

  Language of instruction

  Finnish

  Timing

  01.08.2022 - 31.12.2022

  Enrollment period

  23.05.2022 - 29.05.2022

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NCA222SA

  Seats

  20 - 40

  Teacher(s)

  Sebastian King, Riku Salmenkylä

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation scale

  Approved/Failed

•   Research and Development Methods R0239-3031 01.08.2022-31.12.2022  5 credits  (NIA220SA, ...) +-
  Learning outcomes of the course

  The student is able to
  - choose the proper methods for development project and give reasons for these choices
  - collect empirical data and analyse it
  - interpret empirical results and make conclusions based on them
  - recognizes the ethical point of view of the research and development work
  - evaluate the reliability and validity of research
  - apply the principles of research communication orally and in writing
  - draw up and interpret research and development reports

  ---

  Teacher in charge

  Jyri Rajamäki

  Mode of delivery

  Distance learning

  Learning materials and recommended literature

  - No predefined learning material
  - Learning material is published in each study module

  Teaching methods

  - Virtual studies, frequent virtual learning, and assignments
  - There are no compulsory assignments and a student is responsible for his/her studies
  - Module-based offering with clear deadlines
  - The target is to prepare a student for the thesis process

  Evaluation methods and criteria

  - Students collect the points from different learning activities
  - Tasks: essays, multiple-choice questions, drills
  - Assignments contain detailed assessment criteria
  
  In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.
  
  PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
  
  To achieve grade 5 student must be able to
  - analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
  
  To achieve grade 3 student must be able to
  - critically evaluate information and justify their actions with science-based knowledge
  
  To achieve grade 1 (or pass) student must be able to
  - use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
  - report and communicate in a professional manner
  
  PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
  
  To achieve grade 5 student must be able to
  - evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
  - anticipate needs of customers and/or co-operation partners
  
  To achieve grade 3 student must be able to
  - propose creative solutions at work
  - promote professional co-operation and enhance customer and partner relationships
  
  To achieve grade 1 (or pass) student must be able to
  - act independently taking into account the operating environment
  - take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
  
  TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
  
  To achieve grade 5 student must be able to
  - evaluate and develop the team’s entrepreneurial and responsible approach to work
  - evaluate the possibilities for utilising competence and plan his/her personal development and development of the team
  
  To achieve grade 3 student must be able to
  - act in a manner that promotes the team’s entrepreneurial and responsible approach to work
  - describe the development of his/her competence in relation to the learning outcomes
  
  To achieve grade 1 (or pass) student must be able to
  - describe the significance of his/her actions for successful co-operation
  - describe his/her competence in relation to the learning outcomes
  
  All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. Urkund is used when assignments are checked.

  Language of instruction

  English

  Timing

  01.08.2022 - 31.12.2022

  Enrollment period

  23.05.2022 - 29.05.2022

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NIA220SA
  • NCA221SA
  • NIA218SN
  • NIA219SA
  • NIA221SA

  Seats

  20 - 40

  Teacher(s)

  Jyri Rajamäki

  Further information for students

  The study unit corresponds to the requirements of Bachelor's level education.
  The quality of the study unit implementation has been assessed and the self-evaluation report is available in Canvas.

  Unit

  Korkeakouluyksikkö W (not translated)

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara, Degree Programme in Business Information Technology (NIA), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation scale

  H-5

  Alternative completion methods

  According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit the student intranet.

  Important dates

  - Study unit starts on week 33
  - Study unit ends on week 48
  - Detailed schedule is released at the beginning of the study unit
  - NOTE: There can be scheduling changes

  Internationality

  The study unit is suitable for Business Information Technology exchange students.

  Students workload

  - 5 cr / 137,5 hours

  Content and scheduling

  - Module-0: Introduction to the study unit (weeks 35-36)
  - Module-1: Importance of Research and Development (weeks 37-38)
  - Module-2: Research and Development Topic (weeks 39-41)
  - Module-3: Research and Development Strategies (weeks 42-43)
  - Module-4: Research and Development Methods- Module-5: Research and Development Ethics (weeks 44-45)
  - Module-6: Conclusion and Research & Development Plan (weeks 46-48)

  Evaluation criteria

  Satisfactory

  50-59 points: 1
  60-69 points: 2

  Good

  70-79 points: 3
  80-89 points: 4

  Excellent

  90-100 points: 5

•   Study Skills and Professional Orientation YY00BN52-3119 01.08.2022-31.07.2023  2 credits  (NCA222SA) +-
  Learning outcomes of the course

  The student is able to
  - plan his/her studies, taking into account prior learning and employment opportunities in the field
  - understand the significance of internationality in the job market
  - obtain information about opportunities for developing competences
  - apply different learning techniques
  - assess his/her personal well-being and its significance for their coping with at workload
  - assess his/her need for guidance and support
  - identify and evaluate personal strengths and development needs

  ---

  Mode of delivery

  Face-to-face

  Language of instruction

  Finnish

  Timing

  01.08.2022 - 31.07.2023

  Enrollment period

  23.05.2022 - 29.05.2022

  Number of ECTS credits allocated

  • 2 credits

  Group(s)

  • NCA222SA

  Seats

  20 - 40

  Teacher(s)

  Outi Lappi

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Evaluation scale

  Approved/Failed

•   Swedish for Bachelors of Business Administration R0013-3110 01.08.2022-31.12.2022  5 credits  (NSA222SA, ...) +-
  Learning outcomes of the course

  The student is able to
  - communicate in Swedish both orally and in writing in various field-specific work and communication tasks
  - take into consideration the special characteristics of the Nordic operating environment
  - communicate in Swedish at the B1.2 level in accordance with the Common European Framework of Reference for Languages and pass the civil service language proficiency certificate

  Further information

  The study unit is compulsory for those whose language of education is Finnish. After passing the study unit, students meet the language skills requirements for Swedish as the second official language in public administration and the civil service language proficiency certificate will be registered in student’s records.

  ---

  Teacher in charge

  Sirpa Mattila

  Mode of delivery

  Distance learning

  Language of instruction

  English

  Timing

  01.08.2022 - 31.12.2022

  Enrollment period

  23.05.2022 - 29.05.2022

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NSA222SA
  • NCA222SA

  Seats

  20 - 45

  Teacher(s)

  Sirpa Mattila

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara, Degree Programme in Business Information Technology, Developing Digital Services (NSA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation scale

  Approved/Failed

•   The ICT Environment and Infrastructure R0277-3005 01.08.2022-31.12.2022  5 credits  (NSA222SA, ...) +-
  Learning outcomes of the course

  The student is able to
  - describe the processes of information systems development, implementation and maintenance
  - describe the structure and operational environment of information systems
  - identify typical threats related to information security

  ---

  Teacher in charge

  Seppo Koponen

  Mode of delivery

  Distance learning

  Language of instruction

  Finnish

  Timing

  01.08.2022 - 31.12.2022

  Enrollment period

  23.05.2022 - 29.05.2022

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NSA222SA
  • NCA222SA

  Seats

  20 - 75

  Teacher(s)

  Seppo Koponen, Tiko_Kyber_uusi_Niina

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation scale

  Approved/Failed

•   Understanding Customer Behaviour R0230-3013 03.10.2022-12.12.2022  5 credits  (NSA222SA, ...) +-
  Learning outcomes of the course

  The student is able to
  - define the factors that underlie customer actions, feelings and judgment processes
  - understand purchasing decisions from the perspective of the individual and the organization
  - analyze patterns and trends in customer behavior

  ---

  Teacher in charge

  Lassi Virtanen

  Mode of delivery

  Distance learning

  Learning materials and recommended literature

  All the material and links can be found from Canvas workspace.

  Teaching methods

  Virtual studies with scheduled online meetings. Bi-weekly individual assignments.

  Evaluation methods and criteria

  Students collect points from different learning activities
  - Weekly studies
  - Online meetings (Zoom)
  - Online Tests
  - Learning assignments and tasks

  Language of instruction

  Finnish

  Timing

  03.10.2022 - 12.12.2022

  Enrollment period

  23.05.2022 - 29.05.2022

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • NSA222SA
  • NCA222SA

  Seats

  20 - 75

  Teacher(s)

  Lassi Virtanen

  Further information for students

  Understanding customers can be challenging. Still it creates the basis for business development. To whom do you develop your service to? Who is your customer and who is the end user for the product or service? How are you able to find all necessary information and make different decisions based on it? How do you use this information in service design or development?
  During this study unit we’ll go through different aspects of customer behavior. The focus and examples are from different digital services. In addition, you’ll get the possibility to analyze your own behavior as a customer.
  The study unit grade is based on weekly assignments which need to be completed and returned before the deadlines.

  Unit

  Laurea Leppävaara, tiko

  Programme(s)

  Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara

  Campus

  Laurea Virtual Campus

  Virtual portion

  5 credits

  Evaluation scale

  H-5

  Alternative completion methods

  -

  Co-operation with working life and/or RDI

  -

  Important dates

  A weekly detailed schedule will be released in the beginning of the course.

  Internationality

  -

  Students workload

  - Study unit lasts for 10 weeks
  - 5cr / 137,5 hours

  Evaluation criteria

  Satisfactory

  50-59 points = 1
  60-69 points = 2

  Good

  70-79 points = 3
  80-89 points = 4

  Excellent

  90-100 = 5