CURRICULA > BACHELOR'S DEGREE (BEGINNING 2019 AND ONWARDS) AND COMPLEMENTARY COMPETENCE > PALVELUELÄMYSTEN TUOTTAMINEN JA KEHITTÄMINEN, LAUREA LEPPÄVAARA (FINNISH) > PALVELUELÄMYSTEN TUOTTAMINEN JA KEHITTÄMINEN SYKSY 19, LEPPÄVAARA, PÄIVÄTOTEUTUS
Bachelor's degree (beginning 2019 and onwards) and complementary competence

Palveluelämysten tuottaminen ja kehittäminen Syksy 19, Leppävaara, päivätoteutus

Autumn 2019

Classification
Select visible years, semesters and periods (when only one year is selected) by clicking buttons below. (S = Spring, A = Autumn)
Year of study 1 2 3 4
Search: ECTS 1 2 3 4 1A 1S 2A 2S 3A 3S 4A 1 2 1 2 1 2 1
CORE COMPETENCE
(Select 150 ECTS)
                                   
FLEXIBLE CUSTOMER SERVICE
                                   
As a Bachelor of Hospitality Management Now and in the Future 5
     
           
           
Legislation on Regulating Liquor Licences 0                                    
Certificate in Food Hygiene 0                                    
Intercultural Approach to Design Thinking 10
       
           
         
Initial Test in English Skills 0                                    
Quality in Food Services 10
     
           
           
Other National Language
(Select 5 ECTS)
                                   
Initial Test in Swedish Skills 0                                    
Service-oriented Swedish 5
     
           
           
Oral Skills in Swedish 0                                    
Written Skills in Swedish 0                                    
Finnish Language and Communication 5
     
           
           
Written Skills in Finnish 0                                    
Oral Skills in Finnish 0                                    
CUSTOMER-ORIENTED SERVICE BUSINESS DEVELOPER
                                   
Customer-Oriented Services 5
     
           
           
Customer Relationship Management 5  
       
           
       
Cost Accounting and Pricing in a Service Company 5
       
           
         
Service Business and Marketing 10
       
           
         
Operating Environment in a Service Company 5  
       
           
       
SERVICE INNOVATION DEVELOPER
                                   
Business Game 5  
       
           
       
Corporate Social Responsibility 5  
       
           
       
Service Innovations 10  
         
           
     
Developing Service Systems 10  
       
           
       
EXPERT IN A WORK COMMUNITY
                                   
Placement 1 15
     
           
           
Placement 2 15  
       
           
       
EXPERT IN DEVELOPMENT AND WORKPLACE INNOVATION
                                   
Thesis 15    
         
           
   
Career Planning: Tools for Professional Development 2
     
         
         
Career Planning: Work Search and Work in the Future 2  
       
         
     
Career Planning: Working Life Competences 1    
         
           
   
Project Management and Communication 5
     
           
           
Research and Development Methods 5  
         
           
     
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COMPLEMENTARY COMPETENCE
(Select 60 ECTS)
                                   
OTHER COMPLEMENTARY COMPETENCES
                                   
Participation in Voluntary Work 0                                    
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ECTS credits per period / semester / academic year 77 62 16 0 51 26 46 16 16 0 0 51 26 46 16 16 0 0

Due to the timing of optional and elective courses, credit accumulation per semester / academic year may vary.

See the description attached.