CURRICULA > BACHELOR'S DEGREE (BEGINNING 2019 AND ONWARDS) AND COMPLEMENTARY COMPETENCE > PALVELUELÄMYSTEN TUOTTAMINEN JA KEHITTÄMINEN (MSA2), LAUREA LEPPÄVAARA (FINNISH) > PALVELUELÄMYSTEN TUOTTAMINEN JA KEHITTÄMINEN, PÄIVÄTOTEUTUS, K19, LEPPÄVAARA
Bachelor's degree (beginning 2019 and onwards) and complementary competence ≡

Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, K19, Leppävaara

Spring 2019

Classification
Select visible years, semesters and periods (when only one year is selected) by clicking buttons below. (S = Spring, A = Autumn)
Year of study 1 2 3 4
Search: ECTS 1 2 3 4 1S 2A 2S 3A 3S 4A 4S 1 1 2 1 2 1 2
CORE COMPETENCE
(Select 150 ECTS)
                                   
FLEXIBLE CUSTOMER SERVICE
                                   
As a Bachelor of Hospitality Management Now and in the Future 5
     
           
           
Certificate in Food Hygiene 0                                    
Legislation on Regulating Liquor Licences 0                                    
Intercultural Approach to Design Thinking 10  
     
           
         
Initial Test in English Skills 0                                    
Quality in Food Services 10
     
           
           
Other National Language
(Select 5 ECTS)
                                   
Initial Test in Swedish Skills 0                                    
Service-oriented Swedish 5
     
           
           
Oral Skills in Swedish 0                                    
Written Skills in Swedish 0                                    
Finnish Language and Communication 5
     
           
           
Written Skills in Finnish 0                                    
Oral Skills in Finnish 0                                    
CUSTOMER-ORIENTED SERVICE BUSINESS DEVELOPER
                                   
Customer-Oriented Services 5
     
           
           
Customer Relationship Management 5  
       
           
       
Cost Accounting and Pricing in a Service Company 5  
     
           
         
Service Business and Marketing 10  
     
           
         
Operating Environment in a Service Company 5  
       
           
       
SERVICE INNOVATION DEVELOPER
                                   
Business Game 5  
       
           
       
Corporate Social Responsibility 5  
       
           
       
Service Innovations 10    
       
           
     
Developing Service Systems 10  
       
           
       
EXPERT IN A WORK COMMUNITY
                                   
Placement 1 15
     
           
           
Placement 2 15  
       
           
       
EXPERT IN DEVELOPMENT AND WORKPLACE INNOVATION
                                   
Thesis 15    
         
           
   
Career Planning: Tools for Professional Development 2
   
         
         
Career Planning: Work Search and Work in the Future 2  
     
         
     
Career Planning: Working Life Competences 1    
         
           
   
Project Management and Communication 5
     
           
           
Research and Development Methods 5    
       
           
     
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COMPLEMENTARY COMPETENCE
(Select 60 ECTS)
                                   
OTHER COMPLEMENTARY COMPETENCES
()
                                   
Participation in Voluntary Work 0                                    
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ECTS credits per period / semester / academic year 51 72 32 0 51 26 46 16 16 0 0 51 26 46 16 16 0 0

Due to the timing of optional and elective courses, credit accumulation per semester / academic year may vary.

See the description attached.