Service as Business (5 cr)
Code: V1404-SHV1811A
General information
Enrollment
14.05.2018 - 14.06.2018
Timing
20.08.2018 - 21.12.2018
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
Mode of delivery
Distance learning
Unit
Laurea Tikkurila, sote
Campus
Laurea Tikkurila
Teaching languages
- English
Degree programmes
- Sairaanhoitajakoulutus (SHV2), Laurea Tikkurila (Finnish)
Teachers
- Jussi Järvi
Groups
-
SSV216SA
-
SHV216SA
-
SWV216SN
-
SRV216SN
Learning outcomes
The student is able to
- determine the basic elements of service marketing
- define the components of service quality
- know the basic concepts of service design
- understand how value is created to the customers through service
Location and time
Online course, no contact teaching
Grading scale
H-5