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Service Business Management (5 cr)

Code: R0219-3025

General information


Enrollment

25.11.2019 - 01.12.2019

Timing

10.01.2020 - 30.04.2020

Number of ECTS credits allocated

5 op

Virtual proportion

5 op

Mode of delivery

Distance learning

Unit

Laurea Leppävaara, liko

Campus

Laurea Leppävaara

Teaching languages

  • English

Seats

20 - 40

Degree programmes

  • Liiketalouden koulutus (HLA2), Laurea Leppävaara (Finnish)

Teachers

  • Ove Backlund

Teacher in charge

Ove Backlund

Groups

  • HLA219KA

Learning outcomes

The student is able to
- use planning, analysis and decision-making tools and techniques in strategic planning
- analyze financial statements and business reports and use them as a basis for decisions
- make business decisions in various business contexts
- apply data in decision making

Teaching methods

Mainly online, also some contact sessions in class or in Zoom.
Online exam.
Business Simulation game played in teams in competition with other teams.

Location and time

Class sessions in Leppävaara

Learning materials and recommended literature

Jeyarathmm, M. 2008: Strategic Management. Global Media
Van Looy, B., Gemmel, P. & Van Dierdonck, R. 2013: Service Management: An integrated approach. Essex:Pearson Education Limited.
Epstein L. 2012: The Business Owner's Guide to Reading and Understanding Financial Statements : How to Budget, Forecast, and Monitor Cash Flow for Better Decision Making.
John Wiley & Sons, Incorporated.
Vance, David E. 2012: Financial analysis & decision making: tools and techniques to solve financial problems and make effective business decisions. McGraw-Hill.

Forms of internationality

The course is suitable for exchange students.

Content and scheduling

Week 2 Class session. Introduction of the courses + lectures.
Week 3 Individual self-study for the online exam.
Week 4 Individual self-study for the online exam.
Week 5 Individual self-study for the online exam. DL team formation.
Week 6 Online exam.
Week 7 Registration for the Business Simulation Game. Retake of online exam. Practice round 1 starting.
Week 8 Zoom session. DL of Practice round 1 decisions. Practice round 2 starting.
Week 9 Class session. DL of Practice round 2 decisions. Round 1 of the actual game starting. Strategy formulated. Round report 1.
Week 10 DL of Round 1 decisions. Round memo 1. Round 2 starting.
Week 11 DL of Round 2 decisions. Round memo 2. Round 3 starting.
Week 12 DL of Round 3 decisions. Round memo 3. Round 4 starting.
Week 13 DL of Round 4 decisions. Round memo 4. Round 5 starting
Week 14 DL of Round 5 decisions. Round memo 5. Round 6 starting.
Week 15 DL of Round 6 decisions, Round memo 6.
Week 16 DL of Memo 7 + Final report + team work evaluation (P2P evaluation)

Grading scale

Approved/Failed

Evaluation methods and criteria

BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles