Competence in Customer Relationships and Projects (10 cr)
Code: R0212-HTA1811A
General information
Enrollment
14.05.2018 - 31.05.2018
Timing
07.09.2018 - 03.12.2018
Number of ECTS credits allocated
10 op
Virtual proportion
5 op
RDI proportion
3 op
Mode of delivery
50 % Contact teaching, 50 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Degree programmes
- Turvallisuuden ja riskienhallinnan koulutus (HTA2), Laurea Leppävaara (Finnish)
Teachers
- Jouni Takala
- Anne Martola
- Eveliina Hytönen
Teacher in charge
Anne Martola
Groups
-
HTA218KA
Learning outcomes
The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts