Competence in Customer Relationships and Projects (10 cr)
Code: R0212-3024
General information
Enrollment
25.11.2019 - 01.12.2019
Timing
07.01.2020 - 20.05.2020
Number of ECTS credits allocated
10 op
Virtual proportion
10 op
Mode of delivery
Distance learning
Unit
Korkeakouluyksikkö D, Tikkurila, liko
Campus
Laurea common
Teaching languages
- Finnish
Seats
20 - 130
Degree programmes
- Liiketalouden koulutus (HLV2), Laurea Tikkurila (Finnish)
Teachers
- Oskari Vesterinen
- Tuula Perätalo
- Markku Anttonen
- Jukka Rautio
Teacher in charge
Jukka Rautio
Groups
-
HLF220KALiiketalouden koulutus, monimuotototeutus, K20, Lohja
-
HLV220KALiiketalouden koulutus, verkko-opinnot, K20, Tikkurila
Learning outcomes
The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts
Teaching methods
The implementation plan is available in Finnish.
Grading scale
H-5