Study Guide

Learning outcomes

The student is able to
- discuss how to create digital service and basics of interaction design
- use service design skills in designing digital service
- analyse clients digital strategy in the service design perspective
- work with co-workers and clients in co-creative digital service projects
- manage digital service design projects

Teaching methods

In this study unit students learn basics of digital service design related topics: user-experience design (UX Design), interaction design (IXD), user-interface design (UI Design) and digital prototyping. Students form small design teams (3-4 persons) to work with a real client whose service is / will be strongly delivered in digital channels. In the Grand Finale students give their pitch talks and present their digital service prototypes.
The client will be announced in the first contact session.
NOTE: As students collaborate closely together, student must be present and participate each contact session to complete this study unit successfully.

Location and time

NOTE: As students collaborate closely together, student must be present and participate each contact session to complete this study unit successfully.
Contact sessions at Laurea Leppävaara campus: 
Day 1: Saturday 7.9.2019 at 9-16.30 
Day 2: Thursday 3.10.2019 at 9-16.30 
Day 3: Friday 8.11.2019 at 16.30-19.30

Learning materials and recommended literature

The literature list will be provided later.

Co-operation with working life and/or RDI

Students work with a real client to solve client's challenges in digital service context.

Forms of internationality

International student group

Students workload

5 ects credits = 135 hours (1 credit = 27 hours of work)

Further information for students

As students deepen their service design skills into digital context, the following completed study units are prerequisites into this study unit :
- Design Thinking A9299
AND:
- Service Design Process and Methods A9303
OR:
- Methods of Service Design A9408

Grading scale

H-5

Evaluation criteria, satisfactory (1-2)

Knowledge base:
To gather, process, produce and evaluate information widely.
To use concepts of the area of expertise systematically.
Problem solving:
To solve problems in research, development and/or innovation activities.
Development:
To recognise and analyse focuses of development making use of the knowledge base.
Communication:
To communicate clearly both orally and in writing.

Evaluation criteria, good (3-4)

Knowledge base:
To gather, process, produce and evaluate information critically and widely making use of both national and international scientific
sources.
To use concepts of the area of expertise fairly.
Problem solving:
To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development:
To create target-oriented, justified development plans considering the community.
Communication:
To communicate in a competent, clear and consistent manner both orally and in writing.

Evaluation criteria, excellent (5)

Knowledge base:
To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic
fashion.
Problem solving:
To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created
as well as to apply and combine information from different fields.
Development:
To develop the activities of the competence area in a target-oriented and communal fashion.
Communication:
To communicate convincingly both orally and in writing to audiences within and exterior to the field.