Study Guide

Learning outcomes

The student is able to
- communicate in English in a professional way in his/her own field of study
- apply intercultural management into practice
- apply intercultural theories into practice
- plan and develop services by applying service design thinking

Teaching methods

During the study unit, students will work in teams with a client to develop services. The implementation of the study unit is semi-intensive, which means that the study unit is carried out during a short period of time. Students need to be prepared to work efficiently and actively during the studies.
The studies include English studies that are integrated into the study unit, following Laurea's learning approach Learning by Developing. In addition to working in English, the study unit focuses on intercultural theories and Design Thinking and Futures Thinking.

Exchange students are welcome!


**This study unit is a finalist in the 2019 Quality Innovation Award in Higher Education in Finland**

Learning materials and recommended literature

Design Thinking materials, you can consult also books in the library
Cultural theory books

Co-operation with working life and/or RDI

You will work with a client to create new service ideas for them. The study unit is carried out in the international project SAFE where we are developing ways in making services more accessible and safe.

Important dates

We begin on 10 January - the studies are carried out in a few weeks with a lot of hands-on work in the class and finish by 16 February!

Students are required to work efficiently during the study unit.

Forms of internationality

international project SAFE

International environment
International guest lecturers

Students workload

10 ECTS= 270 hours of work/student

Further information for students

Laurea students: the English level test must be carried out before signing up for this study unit. In case the test result is fail, then the prep course in English must be successfully completed before joining this study unit.

Grading scale

H-5

Evaluation methods and criteria

The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade. In addition, the student's skills in English will influence the grade. Each student gets an individual grade. Since the project is carried out in English, the language skills influence the final grading of the study unit.The student's performance in English during the study unit affects their grade. This means that the language skills are satisfactory, and the project is good, the total grade is satisfactory.
CEFR https://www.coe.int/en/web/common-european-framework-reference-languages/table-1-cefr-3.3-common-reference-levels-global-scale
information on criteria on language skills

A student who has been absent more than 25% of contact sessions has not had the opportunity to participate in hands-on work with the team in class and therefore the person's work cannot be evaluated.

Evaluation criteria, satisfactory (1-2)

Laurea's common evaluation criteria for Bachelor students
plus Language skills
Language skills in English B1
need to be active in their team and treat every one respectfully
teamwork skills
All tasks must be delivered on time
quality of the work process
quality of final products
communication skills
intercultural skills
needs to be present in the contact sessions

Evaluation criteria, good (3-4)

Laurea's common evaluation criteria for Bachelor students
plus Language skills
Language skills in English B2
need to be active in their team and treat every one respectfully
teamwork skills
All tasks must be delivered on time
quality of the work process
quality of final products
communication skills
intercultural skills
needs to be present in the contact sessions

Evaluation criteria, excellent (5)

Laurea's common evaluation criteria for Bachelor students
plus Language skills
Language skills in English C1
need to be active in their team and treat every one respectfully
teamwork skills
All tasks must be delivered on time
quality of the work process
quality of final products
communication skills
intercultural skills
needs to be present in the contact sessions