Study Guide

Learning outcomes

The Student is able to
- recognize and use e-Health and welfare services as they are today and recognize trends in future
- discuss and describe what citizen as customer of health and welfare services means
- empower customers to participate in their own health and welfare service in digital area
- identify the need for professional-level communication in digital environments
guide the citizens in using digital eHealth and eWelfare service.

Content

Holistic approach to human being. Patient/client as customer in digital health and welfare services. Methods, ways and tools of virtual communication. Barriers of interpersonal virtual communications. Culturally sensitive communication. Professional communication in digital arena (ethics, business etiquette, client service). Methods and tools of guidance for the digital health and welfare services and health promotion. Evaluation of the existing practice of e-health guidance. Different ways of guidance for different groups (social status, age groups etc). Choosing appropriate services to different clients with special needs (age, social groups, chronic conditions etc.)