Service as Business (5 cr)
Code: V1404-3001
General information
Enrollment
26.11.2018 - 06.01.2019
Timing
04.01.2019 - 08.05.2019
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
Mode of delivery
Distance learning
Unit
Laurea university of applied sciences
Campus
Laurea Tikkurila
Teaching languages
- English
Seats
0 - 50
Degree programmes
- Sairaanhoitajakoulutus (SHV2), Laurea Tikkurila (Finnish)
Teachers
- Jussi Järvi
Groups
-
SWV216SN
-
SHV216SA
-
SRV216SN
-
SSV216SA
Learning outcomes
The student is able to
- determine the basic elements of service marketing
- define the components of service quality
- know the basic concepts of service design
- understand how value is created to the customers through service
Location and time
Online course, no contact teaching
Grading scale
H-5