Competence in Customer Relationships and Projects (10 cr)
Code: R0212-NTV1811A
General information
Enrollment
14.05.2018 - 31.05.2018
Timing
03.09.2018 - 30.11.2018
Number of ECTS credits allocated
10 op
Virtual proportion
7 op
RDI proportion
5 op
Mode of delivery
30 % Contact teaching, 70 % Distance learning
Unit
Laurea Tikkurila
Campus
Laurea Tikkurila
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Tietojenkäsittelyn koulutus (NTV2), Laurea Tikkurila (Finnish)
Teachers
- Minna-Kaisa Lehtilinna
- Eeva Haikonen
- Tiina Turku
Teacher in charge
Tiina Turku
Groups
-
NTV218KA
Learning outcomes
The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts
Grading scale
H-5