Competence in Customer Relationships and Projects (10 cr)
Code: R0212-3010
General information
Enrollment
26.11.2018 - 02.12.2018
Timing
07.01.2019 - 14.06.2019
Number of ECTS credits allocated
10 op
Virtual proportion
10 op
Mode of delivery
Distance learning
Unit
Laurea university of applied sciences
Campus
Laurea common
Teaching languages
- Finnish
Seats
20 - 120
Degree programmes
- Liiketalouden koulutus (HLV2), Laurea Tikkurila (Finnish)
Teachers
- Riku Riski
- Juha Olava
- Jukka Rautio
Teacher in charge
Juha Olava
Groups
-
HLV219KA
-
HLF219KA
Learning outcomes
The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts
Grading scale
H-5