Developing Service Systems (10 cr)
Code: A9146-MKA1812
General information
Enrollment
14.05.2018 - 31.05.2018
Timing
28.08.2018 - 21.12.2018
Number of ECTS credits allocated
10 op
Virtual proportion
2 op
RDI proportion
4 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Degree programmes
- Matkailu- ja palveluliiketoiminnan koulutus (MKA2), Laurea Leppävaara (Finnish)
Teachers
- Leila Jaakkola
- Tuula Kuivanen
- Anikó Lehtinen
- Henry Lybäck
Teacher in charge
Henry Lybäck
Scheduling groups
- Ryhmä 2A (Size: 0. Open UAS: 0.)
- Ryhmä 2B (Size: 0. Open UAS: 0.)
Groups
-
MKA217SNMatkailu- ja palveluliiketoiminnan koulutus, päivätoteutus, S17, Leppävaara
Small groups
Learning outcomes
The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production
Grading scale
H-5