Customer Relationship Management (5 cr)
Code: A9126-3024
General information
Enrollment
22.05.2023 - 18.10.2023
Timing
25.10.2023 - 14.12.2023
Number of ECTS credits allocated
5 op
Virtual proportion
2.5 op
Mode of delivery
50 % Contact teaching, 50 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
- Sini Temisevä
Teacher in charge
Sini Temisevä
Groups
-
MSA222SNPalveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S22, Leppävaara
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships
Teaching methods
The implementation plan is available in Finnish.
Grading scale
H-5