The World of Design Thinking (5 op)

Tavoitteet

The student is able to
- carry out design projects implementing Design Thinking methodology
- offer different solutions to real problems of clients

Aika ja paikka

Students are required to work every week efficiently during the study unit.
Contact sessions: Accurate timetable will be in Canvas work space.

Oppimateriaali ja suositeltava kirjallisuus

Design Thinking materials and theory books.

Lupton, E. Graphic design thinking : beyond brainstorming. 2011.Princeton Architectural Press ; Maryland Institute College of Art.
https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=3387597

Luchs, Michael G. ; Griffin, Abbie ; Swan, Scott. 2015. Design Thinking. Wiley-Blackwell.
https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=4041673

Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This Is Service Design Doing. Sebastopol: O’Reilly
https://www.thisisservicedesigndoing.com/

Toteutustapa

During the study unit, students will work in teams with a client to develop services.
Students need to be prepared to work efficiently and actively during the studies.

Työelämäyhteistyö ja/tai TKI

You will work with a client to create new service ideas for them.
Design Thinking Project design challenge is stated in the beginning of the study unit.

Toteutuksen tärkeät päivämäärät

Active participation in lectures and workshops is required due to the service design methods and tools used.
Contact sessions: Accurate timetable will be in Canvas work space

Opiskelijan ajankäyttö ja kuormitus

5 ECTS = 135 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.

Sisältö ja sen jaksotus

CONCEPTS
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Design thinking
Design thinking process and tools
Mind Mapping
Brainstorming
Observation: mystery shopping
Interviews
Benchmark
SWOT
Customer Insight (Persona & Customer Journey)
Storytelling
Future forecast

ASSIGNMENTS
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Customer project
Development of map and understanding / team work
Evaluated using scale (5-1)
Design Portfolio created during the process
The finished service design portfolio is given to the customer project provider

Arviointiasteikko

H-5

Lisätiedot

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).