Service Business Management (5 op)

Tavoitteet

The student is able to
- use planning, analysis and decision-making tools and techniques in strategic planning
- analyze financial statements and business reports and use them as a basis for decisions
- make business decisions in various business contexts
- apply data in decision making

Aika ja paikka

13.1-21.4.2021
This is an online course.
Zoom meetings: see the schedule below.

Oppimateriaali ja suositeltava kirjallisuus

The materials are online:

Jeyarathmm, M. 2008: Strategic Management. Global Media
Van Looy, B., Gemmel, P. & Van Dierdonck, R. 2013: Service Management: An integrated approach. Essex:Pearson Education Limited.
Epstein L. 2012: The Business Owner's Guide to Reading and Understanding Financial Statements : How to Budget, Forecast, and Monitor Cash Flow for Better Decision Making.
John Wiley & Sons, Incorporated.
Vance, David E. 2012: Financial analysis & decision making: tools and techniques to solve financial problems and make effective business decisions. McGraw-Hill.

Toteutustapa

This course is an online course in Canvas. However, there will be Zoom lectures/sessions to support the studies. Please see the schedule.
The individual exam of the course is made online.
The Business Simulation Game of the course, Cesim Service, is played in teams in competition with other teams.

Toteutuksen tärkeät päivämäärät

The course day is Wednesday.

Week 2 Zoom session on Wednesday at 8-9.30. Introduction of the course.
Week 5 DL of team formation.
Week 6 Zoom session at 8-9.30. Lectures. Individual registration for the Business Simulation Game.
Week 7 Individual online exam at 8-9.30.
Week 9 Zoom session at 8-9.30. Discussions of the game.
Week 16 R6 memo, Final report and individual team work (P2P) evaluation to be saved.

Kansainvälisyys toteutuksella

For exchange students, it’s possible to join this course online.

Sisältö ja sen jaksotus

The course day is Wednesday.

Week 2 Zoom session on Wednesday at 8-9.30. Introduction of the course.
Week 3 Self-study for the individual online exam.
Week 4 Self-study for the individual online exam.
Week 5 Self-study for the individual online exam. DL of team formation.
Week 6 Zoom session at 8-9.30. Lectures. Individual registration for the Business Simulation Game Service. Practice round(PR) 1 starting. Strategy development starting
Week 7 Individual online exam at 8-9.30.
Week 8 PR1 decisions to be saved by the DL. PR2 starting.
Week 9 Zoom session. Discussions of the game. PR2 decisions to be saved by the DL. R1 of the actual game starting.
Week 10 R1 decisons to be saved by the DL. R2 starting. R2 memo to be saved by the end of the week.
Week 11 R2 decisions to be saved by the DL. R3 starting. R2 memo to be saved by the beginning of the following week.
Week 12 R3 decisions to be saved by the DL. R4 starting. R3 memo to be saved by the end of the week.
Week 13 R4 decisions to be saved by the DL. R5 starting. R4 memo to be saved by the end of the week.
Week 14 R5 decisions to be saved by the DL. R6 starting. R5 memo to be saved by the end of the week.
Week 15 R6 decisions to be saved by the the DL.
Week 16 R6 memo, final report and individual team work (P2P) evaluation to be saved.

Arviointiasteikko

H-5