Encountering the Customer and Professional Interaction (10 cr)
Code: SR00BO20-3002
General information
- Enrollment
-
23.11.2020 - 29.11.2020
Registration for the implementation has ended.
- Timing
-
19.01.2021 - 19.04.2021
Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 8 cr
- Virtual proportion
- 2 cr
- RDI proportion
- 5 cr
- Mode of delivery
- Blended learning
- Campus
- Laurea Tikkurila
- Teaching languages
- Finnish
- Seats
- 20 - 60
- Degree programmes
- Sosionomikoulutus, rikosseuraamusala (SRV2), Laurea Tikkurila (Finnish)
- Teachers
- Hanna Väätäjä
- Janika Lindström
- Anu Hagman
- Anu Lindström
- Teacher in charge
- Hanna Väätäjä
- Groups
-
SRV221KASosionomikoulutus, rikosseuraamusala, monimuotototeutus, K21, Tikkurila
- Study unit
- SR00BO20
Objective
The student is able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion
Toteutustapa
The students are able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion
Student workload
10 op = 270 työtuntia
Kontaktiopetus (1,5 op) , läsnäolo 80% HYV/HYL
Verkkotehtävä ryhmistä ja ryhmäilmiöistä (1,5 op)
Pienryhmätentti (3 op), 1 - 5
Projekti (4 op), 1 – 5
Evaluation scale
H-5