Cross-Cultural Issues in Service Development (5 cr)

Objective

The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes

Location and time

Online, Canvas learning environment.

Oppimateriaali ja suositeltava kirjallisuus

A list of recommended reading will be published in Canvas.

Toteutustapa

This is a virtual study unit starting in May and ending by August 31, 2021. There will be scheduled assignments during the summer, with a four weeks break in July. Online team work included.

Työelämäyhteistyö ja/tai TKI

Research-based service development assignment for an external partner.

Toteutuksen tärkeät päivämäärät

Assignments due on:
May
June
August

The exact return dates will be informed in the Canvas learning environment.

There will be a summer break in July. However, many of the August assignments and the project can be done independently and handed in earlier.

Completion alternatives

A student may propose an independent approach to compensate the study unit. The assignment(s) need to lead to similar learning objectives as on this study unit and equal 5 ects.

Student workload

In average 135 work hours.
75 % individual work
25 % team work

Sisältö ja sen jaksotus

Basics of cultural studies
Intercultural communication
Multicultural teams, cultural frameworks
Culture's role in services
Cultural competence in service development
Service research and development task

Evaluation scale

H-5

Further information

This study unit is for Master Degree students only.
Guidance will take place in Canavas learning environment.