•   Introduction to Service Design Process and Methods HY00BV13-3002 01.08.2022-30.11.2022  2 op  (CYJ22KJ, ...) +-
    Opintojakson osaamistavoitteet
    Student is able to:
    - understand the theoretical framework and key concepts of service design
    - specify the key steps and methods of a typical design process (according to the Double Diamond model)

    Vastuuopettaja

    Päivi Harmoinen

    Toteutusmuoto

    Etäopetus

    Oppimateriaali ja suositeltava kirjallisuus

    Theoretical framework and key concepts: learning materials will be shared during the course. Service Design methods & tools: Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.^ Ebook: https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

    Toteutustapa

    Introduction to Service Design Process and Methods (1.8.-30.11.2022) is an online course taking place in the Canvas working space. It begins by presenting the theoretical framework and key concepts and continues by introducing a service design process model (Double Diamond) as well as related methods and tools. Students manage the learning process independently through individual Quizzes.

    Note:
    - you can enroll on this "non-stop" course any time until 31.10.2022. The course is closed on 30.11.2022.
    - enrollments will be approved once per week (on Mondays)
    - assessments / grades are given once per month (at the end of each month), but if you have urgent needs e.g. related to the completion of your studies, please contact hanna-kaisa.ellonen@laurea.fi

    Arviointimenetelmät ja arvioinnin perusteet

    Assessment criteria of the individual tasks (Quizzes) and their value regarding the final grade will be published as an integral part of the course material. Scale 1-5.

    Opetuskieli/-kielet
    • englanti
    Ajoitus

    01.08.2022 - 30.11.2022

    Ilmoittautumisaika

    23.05.2022 - 31.10.2022

    Ryhmä(t)
    • CYJ22KJ
    • TYJ22KJ
    Yksikkö

    Korkeakouluyksikkö D, Tikkurila, liko

    Pienryhmät
    • Open UAS (Koko: 100. Avoin amk: 100.)
    Opettaja(t)

    Päivi Harmoinen, Hanna-Kaisa Ellonen

    Koulutus

    Complementary competence, master’s studies in English (CYJ2), Generic studies, Laurea täydentävä osaaminen, yamk-tutkinto (TYJ), Yhteiset opinnot

    Toimipiste

    Laurea Verkkokampus

    Virtuaaliosuus

    2 op

    Arviointiasteikko

    H-5

    Vaihtoehtoiset suoritustavat

    N/A

    Työelämäyhteistyö ja/tai TKI

    N/A

    Toteutuksen tärkeät päivät

    The course is available during 1.8.-30.11.2022
    Course includes various tests to be taken individually at student’s own pace.

    Opiskelijan ajankäyttö ja kuormitus

    2 cr includes 55 hours active work

    Sisältö ja sen jaksotus

    The course begins with the presentation of the theoretical framework and key concepts and is followed by the presentation of the design process, methods, and tools. The aim is to create an understanding of the possibilities and limitations of service design and encourage the student to reflect on the basis of the theoretical framework the use, usability, and outcomes of the various elements.
    The contents of the course are organized in various folders, which are available simultaneously. Learning is facilitated with the help of various tools and games such as memory cards, text filling tasks, quizzes which also enable evaluation of the learning outcomes.