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Service Business (5 cr)

Code: V1593-3004

General information


Enrollment

24.05.2021 - 30.05.2021

Timing

15.09.2021 - 15.12.2021

Number of ECTS credits allocated

5 op

Virtual proportion

5 op

Mode of delivery

Distance learning

Unit

Laurea Tikkurila, service

Campus

Laurea Virtual Campus

Teaching languages

  • English

Seats

20 - 45

Degree programmes

  • Kauneudenhoito- ja kosmetiikka-alan koulutus (PKV2), Laurea Tikkurila (Finnish)

Teachers

  • Auli Hietanen
  • Jussi Järvi

Teacher in charge

Auli Hietanen

Groups

  • PKV220SN
    Kauneudenhoito- ja kosmetiikka-alan koulutus, päivätoteutus, S20, Tikkurila

Learning outcomes

The student is able to
- determine the basic elements of service marketing
- define the components of service quality
- understand how value is created to the customers through service
- understand cultural influences on services

Content and scheduling

- determine the basic elements of service marketing
- define the components of service quality
- understand how value is created to the customers through service
- understand cultural influences on services

Grading scale

Approved/Failed