Service Business (5 cr)
Code: V1593-3004
General information
Enrollment
24.05.2021 - 30.05.2021
Timing
15.09.2021 - 15.12.2021
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
Mode of delivery
Distance learning
Unit
Laurea Tikkurila, service
Campus
Laurea Virtual Campus
Teaching languages
- English
Seats
20 - 45
Degree programmes
- Kauneudenhoito- ja kosmetiikka-alan koulutus (PKV2), Laurea Tikkurila (Finnish)
Teachers
- Auli Hietanen
- Jussi Järvi
Teacher in charge
Auli Hietanen
Groups
-
PKV220SNKauneudenhoito- ja kosmetiikka-alan koulutus, päivätoteutus, S20, Tikkurila
Learning outcomes
The student is able to
- determine the basic elements of service marketing
- define the components of service quality
- understand how value is created to the customers through service
- understand cultural influences on services
Content and scheduling
- determine the basic elements of service marketing
- define the components of service quality
- understand how value is created to the customers through service
- understand cultural influences on services
Grading scale
Approved/Failed