Service Business (5 cr)
Code: V1593-3003
General information
Enrollment
18.05.2020 - 24.05.2020
Timing
21.09.2020 - 18.12.2020
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
Mode of delivery
Distance learning
Unit
Laurea Tikkurila, service
Campus
Laurea Tikkurila
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Kauneudenhoito- ja kosmetiikka-alan koulutus (PKV2), Laurea Tikkurila (Finnish)
Teachers
- Auli Hietanen
- Jussi Järvi
Teacher in charge
Jussi Järvi
Groups
-
PKV219SAKauneudenhoito- ja kosmetiikka-alan koulutus, monimuotototeutus, S19, Tikkurila
Learning outcomes
The student is able to
- determine the basic elements of service marketing
- define the components of service quality
- understand how value is created to the customers through service
- understand cultural influences on services
Content and scheduling
•combine the ethical principles of developing services in society
•service idea and its implementation plan
•create networks and develop service operations
•determine the basic elements of service marketing
•understand how value is created to the customers through service
Grading scale
Approved/Failed