Service Business (5 cr)
Code: V1593-3001
General information
Enrollment
26.11.2018 - 02.12.2018
Timing
07.01.2019 - 14.06.2019
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
Mode of delivery
Distance learning
Unit
Laurea university of applied sciences
Campus
Laurea Tikkurila
Teaching languages
- Finnish
Degree programmes
- Kauneudenhoitoalan koulutus (SKV2), Laurea Tikkurila (Finnish)
Teachers
- Auli Hietanen
- Jussi Järvi
Teacher in charge
Jussi Järvi
Groups
-
SKV217SAKauneudenhoitoalan koulutus, monimuotototeutus, S17, Tikkurila
Learning outcomes
The student is able to
- determine the basic elements of service marketing
- define the components of service quality
- understand how value is created to the customers through service
- understand cultural influences on services
Content and scheduling
•combine the ethical principles of developing services in society
•service idea and its implementation plan
•create networks and develop service operations
•determine the basic elements of service marketing
•understand how value is created to the customers through service
Grading scale
Approved/Failed