Encountering the Customer and Professional Interaction (10 cr)
Code: V1384-3001
General information
Enrollment
13.05.2019 - 26.05.2019
Timing
26.08.2019 - 05.11.2019
Number of ECTS credits allocated
10 op
Virtual proportion
2 op
RDI proportion
5 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Unit
Laurea Tikkurila, sote
Campus
Laurea Tikkurila
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Sosionomikoulutus, rikosseuraamusala (SRV2), Laurea Tikkurila (Finnish)
Teachers
- Hanna Väätäjä
- Karoliina Nikula
- Eeva Järveläinen
Teacher in charge
Eeva Järveläinen
Groups
-
SRV219SASosionomikoulutus, rikosseuraamusala, monimuotototeutus, S19, Tikkurila
Learning outcomes
The students
- have knowledge of values and ethical principles.
- are able to perceive the situations of clients in the correctional services sector
- are aware of and develops his or her interaction skills
- have the skills to encounter and interact with individuals
Grading scale
H-5