Chatbots: 1) Janarthanam, S. (2017). Hands-on chatbots and conversational UI development: Build chatbots and voice user interfaces with Chatfuel, Dialogflow, Microsoft Bot Framework, Twilio, and Alexa Skills. Packt Publishing. https://laurea.finna.fi/Record/nelli01.4100000002045823 (Dialogflow: pages 111-147) 2) https://dialogflow.com/ Service Robots (Pepper): 1) Choreographe: http://doc.aldebaran.com/2-4/software/choregraphe/index.html Human Robot Interaction: https://journals.sagepub.com/doi/full/10.1177/0018720816644364
Online, individual studies. We are using Trello.com -platform as a collaboration environment.
See criteria below.
18.10.2021 - 30.11.2021
03.06.2021 - 22.08.2021
20 - 40
Laurea Leppävaara, liko
Asko Mononen, Riikka Siuruainen, Lassi Virtanen, Jukka Malinen
Laurea täydentävä osaaminen, amk-tutkinto (TOH2), Kauppa, hallinto ja oikeustieteet
Laurea Virtual Campus
The real-life projects will be introduced or RDI -projects created at beginning of the study unit.
Digitalization, automation, IoT, and robotics and artificial intelligence are changing the world more than an industrial revolution. Automation and robotics have become more common in industry since decades ago, but the actual upheaval and exponential growth will take place in service industries, for example, as service robots become more common. Automation and the use of robots enhance the company's operations and the added value that the customer receives, as the robots perform tasks much faster and more accurately and more safely. With digitalization, companies have the opportunity to both improve and streamline their own processes and to create completely new types of digital services and a completely new kind of business.
Purpose of this study unit is to introduce the basics of today’s robotic process automation (RPA), chatbot and service robot possibilities to non-technical students. Students work on authentic business cases: customer or RDI projects. Students make real experiments with (ro)bots, either for R&D or for customer project purposes. The potential applications of bots are numerous, e.g. customer service, event marketing, healthcare, safety and guidance, etc. Students can explore different use cases in their project works. Service robots become more and more common in the future. In this study unit and authentic business cases, students have the opportunity to understand and learn capabilities of service robots and how to use service robots in different contexts and business environments.
The updated learning objectives for this course are:
1. Knowing what is RPA - robotic process automation and its value to users
2. Knowing the RPA -setup process
3. Can create useful RPA -automation
4. Can present to others the overview of applied RPA
Student demonstrates basic understanding of the topic and has created concept of RPA/bot project. Student's activity but there are some shortcomings in deeper understanding and deliverables.
Student shows a good understanding of RPA. Student has created basic RPA/bot project. Student has studied the topic in addition to the course material and is capable to refer to additional findings.
Student shows holistic understanding of RPA. Student has created relatively complex RPA/bot project. Student can present value to users, idea, process and end result in professional manner. Student shows analyzing and critical thinking skills and adds insightful opinions to the topic. Student collaborates with others for learning and sharing.