90% Face-to-face, 10% Distance learning
Lecturers´ learning material in optima. Recommended literature will be informed in optima.
After completing this study unit the student is able to:
•recognize the opportunities, operators and networks in the business environment
•define the functions, processes and IT systems of an organization
•define the core and supporting processes of an organization
•apply the concepts of value thechain and customer driven value creation in process development
•assess the financial and operational performance of logistics as part of the supply chain management
The study unit consists of two parts Processes and Logistics
Processes goals and contents:
Customer value based process management is essential to efficient operations and profitability of any modern organisation. In order to remain competitive, the companies must continually thrive at improving their processes and balancing the three key process variables: quality, time and costs.
After this course you will be able to describe the core and supporting processes of an organisation and to understand how the processes, functions and systems are linked to each other. You will also learn to use QPR Process Designer software for process analysis.
Processes part consists of exercises and an essay.
Logistics goals and contents:
The target is to to understand the impact of supply chain management as part of marketing strategy and to be able to assess the performance of logistics as part of the supply chain.
Logistics part consists of exercises and an exam (individual work).
There is also a company related assignment in teams
Process essay, individual work, weight 30%, (assessment 1-5)
Logistics exam, individual work, weight 30%, (assessment 1-5)
Assignment combining Processes and Logistics, team work, weight 40%, (assessment 1-5)
05.09.2018 - 21.12.2018
14.05.2018 - 31.05.2018
Laurea Leppävaara, liko
Mervi Saarela, Seppo Luode
HMA Degree Programme in Service Business Management, Laurea Leppävaara
Logistics exam date will be informed later in optima.
10 cr 270 h
The more detailed time schedule can be found in Optima.
At Leppävaara campus during day time. The study unit starts 6 Sep 15.15 (special time) in class 206A.