Service Design (10 cr)
Code: R0216-3031
General information
Enrollment
01.04.2019 - 07.04.2019
Timing
28.05.2019 - 10.06.2019
Number of ECTS credits allocated
10 op
Virtual proportion
1 op
RDI proportion
10 op
Mode of delivery
90 % Contact teaching, 10 % Distance learning
Unit
Laurea Lohja, liko
Campus
Laurea Lohja
Teaching languages
- Finnish
Seats
0 - 45
Degree programmes
- Liiketalouden koulutus (HLF2), Laurea Lohja (Finnish)
Teachers
- Janika Kyttä
- Sini Seppä-Kortelainen
- Annukka Jussila
Teacher in charge
Annukka Jussila
Groups
-
HLF218KN
Learning outcomes
The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design
Learning materials and recommended literature
Stickdorn, M., Lawrence, A., Hormess, M. & Schneider, J. This is Service Design Doing, O'Reilly 2018.
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Optima materials
Grading scale
H-5