Developing Service Processes (10 cr)
Code: ML00BJ54-3006
General information
Enrollment
28.11.2022 - 09.01.2023
Timing
16.01.2023 - 04.05.2023
Number of ECTS credits allocated
10 op
Virtual proportion
4 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Sini Temisevä
- Petri Vähäkangas
Teacher in charge
Sini Temisevä
Groups
-
MLA222KAPalveluliiketoiminnan koulutus, monimuotototeutus, K22, Leppävaara
Learning outcomes
The student is able to
- identify the key duties of superiors
- interpret the field of HR management as a whole
- assess and develop service processes as part of service business
Grading scale
H-5