Developing Service Processes (10 cr)
Code: ML00BJ54-3005
General information
Enrollment
23.05.2022 - 29.05.2022
Timing
15.08.2022 - 16.12.2022
Number of ECTS credits allocated
10 op
Virtual proportion
7 op
RDI proportion
10 op
Mode of delivery
30 % Contact teaching, 70 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Sini Temisevä
- Päivi Mantere
Teacher in charge
Sini Temisevä
Groups
-
MLA221KA2Palveluliiketoiminnan koulutus, monimuotototeutus, K21, Leppävaara, ryhmä 2
Learning outcomes
The student is able to
- identify the key duties of superiors
- interpret the field of HR management as a whole
- assess and develop service processes as part of service business
Grading scale
H-5