Study Guide

Learning outcomes

The student is able to:
- describe the business idea and business models of a hotel
- identify and analyze hotel operations, functions and services
- practice front-line and back-office operations
- plan operations from management perspective

Content

- Accommodation as a business
- Business idea and business models of a hotel
- Managing hotel business
- Hotel operations, functions, outsourcing
- Customers, products, services, processes
- Quality management
- Core key ratios in a hotel business
- Hotel security management

Teaching methods

Lectures, team meetings, Optima
• Portfolio based on lectures, literature, visits and visitors
• Reservation systems assingment
• Work shop

Learning materials and recommended literature

For example:
Bardi, J.A. 2011. Hotel front office management.
Rutherford, D.G. & O'Fallon M.J. 2009. Hotel magement and operations.
Tewari, J. R. 2009 Hotel front office : operations and management
Literature will be based on academic journals, such as Annals of Tourism Research, International Journal of Hospitality Management, Tourism Management, International Journal of Contemporary Hospitality Management

Co-operation with working life and/or RDI

City of Kerava - Hostel concept

Students workload

• 96 hours of lectures
• 174 hours of independed student / group work

Content and scheduling

On working days during daytime. The exact schedule will be confirmed in Optima when the course begins
1/2 course operations
1/2 management

Further information for students

No previous tourism studies required.
Suitable for hospitality exchange students.
First meeting is mandatory for attending the course. If you must be absent from the first meeting, report it in advance by email to teacher. Otherwise we take it that you are not attending this course at all.

Grading scale

H-5

Evaluation methods and criteria

• Case report based on lectures, literature, visits and visitors
• Reservation systems assingment