In this study unit students learn basics of digital service design related topics: user-experience design (UX Design), interaction design (IXD), user-interface design (UI Design) and digital prototyping.
Digitalisation promotes business opportunities, but also creates complexity. As digitalisation reaches to every society, every industries and business sectors, all business enterprises need to understand the opportunities with digitalisation. The importance of designing digital service that are viable, feasible and desirable is a challenge faced by all businesses. Today, any digitally-enabled service provide both a great opportunity to deliver compelling user experience and personalised digital content - but also great risks of driving the customers crazy with complicated user interfaces and confusing technology. Designing successful service in the digital era requires first, a multi-disciplinary team with expertise in interaction design, user research and other disciplines. Second, knowledge and knowhow on relevant methods and tools. This study unit addresses the use of service design in digital contexts as a methodological starting point.
This study unit consists of several pre-assignments, four (4) mandatory contact sessions, individual assignments, group assignments, weekly design meetings with the project partner and optional group mentoring sessions with the supervisors. Also, active participation and co-work with the project partner case is required to complete the study unit acceptably. Hence, a student must be present, participate each contact session and work closely together with team and project partner to complete this study unit successfully.
On contact session 1 students meet the project partner's Raija and Jaakko, form small design teams (3-4 persons) to work with the project partner whose service is strongly delivered in digital channels. On contact session 2 and 3 students deepen their understanding of the topics. On contact session 4, teams present their final group work and digital service prototype for the project partner.
“The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
FROM POINTS TO GRADES
At least 50 points are needed to complete the study unit. The maximum is 100 points.
To achieve grade 5 (excellent) a student requires 90-100 points
To achieve grade 4 (good) a student requires 80-89 points
To achieve grade 3 (good) a student requires 70-79 points
To achieve grade 2 (satisfactory) a student requires 60-69 points
To achieve grade 1 (satisfactory) a student required 50-59 points
Grade 0 (fail) will be given if a student gains 0-49 points
POINTS PROVIDED (maximum points):
Orientation & pre-assignments 1, 3 and 4: Mandatory, PASS / FAIL
Pre-assignment 2: Mandatory, 5 points
Skills building assignment: Mandatory, 15 points
UX Project: Mandatory, 45 points
Visual Learning Diary: Mandatory, 25 points
Attendance on the 1st contact session: Mandatory, 3 points
Attendance on the 2nd contact session: Mandatory, 2 points
Attendance on the 3rd contact session: Mandatory, 2 points
Attendance on the 4th contact session: Mandatory, 3 points
Students who fail assignments must supplement or retake their study attainment in a manner and schedule defined by the teacher to pass the study unit.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information.
20.06.2022 - 31.12.2022
23.05.2022 - 05.08.2022
41 - 50
Korkeakouluyksikkö D /YAMK
Janne Lahti, Antti Kytö
This study unit is for the Master degree and YAMK students only.
As students deepen their service design skills into digital context, the following completed and evaluated study units (in Finnish or English) are prerequisites to enroll this study unit:
- MY00BR11 Muotoiluajattelu or A9299 Design Thinking
- A9457 Palvelumuotoilun prosessi ja menetelmät, A9303 Service Design Process and Methods or A9408 Methods of Service Design
Complementary competence, master’s studies in English (CYJ2), Generic studies, Complementary competence, Master’s studies (TYJ), Generic Studies
Laurea Virtual Campus
This study unit is once a year available, and there is no optional way to complete the study unit.
In 2022 the project partner will be The Smart Countryside Mobility project:
https://www.laurea.fi/en/projects/s/smart-countryside-mobility/ (In English)
https://www.metropolia.fi/fi/tutkimus-kehitys-ja-innovaatiot/hankkeet/smart-countryside-mobility (In Finnish)
Students work with a project partner to solve the partner's design challenge in digital service context.
Contact session 1: Thursday 15.9.2022 08.30-16.00 Microsoft Teams
Contact session 2: Wednesday 11.10.2022 16.30-19.30 Microsoft Teams
Contact session 3: Wednesday 9.11.2022 16.30-19.30 Microsoft Teams
Contact session 4: Thursday 15.12.2022 8.30-16.00 Microsoft Teams
All four contact sessions are mandatory for the students. The sessions will be organised in Microsoft Teams.
Weekly Design Meetings will bring the design teams and the project partner together mainly on every Tuesday at 16.00-17.00 between 20.9. and 13.12.2022. Changes in schedule may occur.
The optional team mentoring sessions will be scheduled after the study unit has started.
International student group
Orientation & pre-assignments 1, 3 and 4: 18 hours
Pre-assignment 2: 4 hours
Attendance on the 1st contact session: 8 hours
Skills building assignment: 27 hours
UX Project: 40 hours
1st mentoring session: 1 hour (optional)
2nd mentoring session: 1 hour (optional)
Attendance on the 2nd contact session: 4 hours
Attendance on the 3rd contact session: 4 hours
Attendance on the 4rd contact session: 8 hours
Visual Learning Diary: 20 hours
Total: 135 hours = 5 ects credits (1 credit = 27 hours of work)
Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically. Problem solving: To solve problems in research, development and/or innovation activities. Development: To recognize and analyze focuses of development making use of the knowledge base. Communication: To communicate clearly both orally and in writing.
Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly. Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields. Development: To create target-oriented, justified development plans considering the community. Communication: To communicate in a competent, clear and consistent manner both orally and in writing.
Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion. Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields. Development: To develop the activities of the competence area in a target-oriented and communal fashion. Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field.