Study Guide

Learning outcomes

The student is able to
- communicate in English in a professional way in his/her own field of study
- apply intercultural management into practice
- apply intercultural theories into practice
- plan and develop services by applying service design thinking

Teaching methods

During the study unit, students will work in teams with a client to develop services. The implementation of the study unit is partially intensive, which means that the study unit is carried out during a short period of time (weeks 36-41). Students need to be prepared to work efficiently and actively during the studies.
The studies include English studies that are integrated into the study unit, following Laurea's learning approach Learning by Developing. In addition to working in English, the study unit focuses on intercultural theories and Design Thinking.
Exchange students are welcome!

Location and time

Students are required to work every week efficiently during the study unit.
Contact sessions:
3 Sep at 9-16 hrs
17 Sep at 9-16 hrs
30 Sep at 9-18 hrs
1 Oct at 9-18 hrs
2 Oct at 9-18 hrs
8 Oct at 9-16 hrs
In addition, during all the weeks (36-41) students will work in teams outside of class.
Students need to attend the contact sessions because they include hands-on work.
In order to get a grade students must also visit the client.

Learning materials and recommended literature

Design Thinking materials, you can consult also books in the library
Cultural theory books

Co-operation with working life and/or RDI

You will work with a client to create new service ideas for them.

Important dates

Contact sessions:
3 Sep at 9-16 hrs
17 Sep at 9-16 hrs
30 Sep at 9-18 hrs
1 Oct at 9-18 hrs
2 Oct at 9-18 hrs
8 Oct at 9-16 hrs

Forms of internationality

International environment
International guest lecturers

Students workload

10 ECTS= 270 hours of work/student

Grading scale

H-5

Evaluation methods and criteria

The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade. In addition, the student's skills in English will influence the grade. Each student gets an individual grade.
CEFR https://www.coe.int/en/web/common-european-framework-reference-languages/table-1-cefr-3.3-common-reference-levels-global-scale
information on criteria on language skills

Evaluation criteria, fail (0)

Laurea's common evaluation criteria for Bachelor students
plus Language skills

Evaluation criteria, satisfactory (1-2)

Laurea's common evaluation criteria for Bachelor students
plus Language skills

Evaluation criteria, good (3-4)

Laurea's common evaluation criteria for Bachelor students
plus Language skills

Evaluation criteria, excellent (5)

Laurea's common evaluation criteria for Bachelor students
plus Language skills