Developing Service Systems (10 cr)
Code: A9146-3001
General information
Enrollment
13.05.2019 - 26.05.2019
Timing
19.08.2019 - 20.10.2019
Number of ECTS credits allocated
10 op
Virtual proportion
4 op
RDI proportion
6 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
Laurea university of applied sciences
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
0 - 25
Degree programmes
- Matkailu- ja palveluliiketoiminnan koulutus (MKA2), Laurea Leppävaara (Finnish)
Teachers
- Leila Jaakkola
- Tuula Kuivanen
- Anikó Lehtinen
- Henry Lybäck
Teacher in charge
Henry Lybäck
Scheduling groups
- Ryhmä 1A (Size: 20. Open UAS: 0.)
- Ryhmä 1B (Size: 20. Open UAS: 0.)
Groups
-
MKA218SNMatkailu- ja palveluliiketoiminnan koulutus, päivätoteutus, S18, Leppävaara
Small groups
Learning outcomes
The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production