Customer Relationship Management (5 cr)
Code: A9126-3025
General information
Enrollment
22.05.2023 - 28.05.2023
Timing
01.08.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
- Anne Turunen
Teacher in charge
Anne Turunen
Groups
-
MSA222SNPalveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S22, Leppävaara
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships
Grading scale
H-5