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Customer Relationship Management (5 cr)

Code: A9126-3012

General information


Enrollment

24.05.2021 - 30.05.2021

Timing

18.10.2021 - 13.12.2021

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages

  • Finnish

Seats

20 - 40

Degree programmes

  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)

Teachers

  • Sini Temisevä

Teacher in charge

Sini Temisevä

Groups

  • MSA220SN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S20, Leppävaara

Learning outcomes

The student is able to
- build and develop customer relationships
- manage customer relationships

Grading scale

H-5