Customer-Oriented Services (5 cr)
Code: A9125-3023
General information
Enrollment
29.11.2021 - 05.12.2021
Timing
14.01.2022 - 24.04.2022
Number of ECTS credits allocated
5 op
Virtual proportion
4 op
RDI proportion
4 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 25
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Anne Turunen
- Heidi Vähänikkilä
Teacher in charge
Heidi Vähänikkilä
Scheduling groups
- Pienryhmä 1 (Size: 5. Open UAS: 5.)
Groups
-
MLA222KAPalveluliiketoiminnan koulutus, monimuotototeutus, K22, Leppävaara
Small groups
- Pienryhmä 1
Learning outcomes
The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods
Grading scale
H-5