Customer-Oriented Services (5 cr)
Code: A9125-3003
General information
Enrollment
26.11.2018 - 02.12.2018
Timing
07.01.2019 - 31.05.2019
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Laurea university of applied sciences
Teaching languages
- Finnish
Degree programmes
- Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
- Heidi Vähänikkilä
Teacher in charge
Heidi Vähänikkilä
Groups
-
MSA219KN
Learning outcomes
The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods