Study Guide

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

The project is conducted at Laurea Tikkurila campus.
ATTENDANCE IS COMPULSORY at the starting session. There the learning objectives, schedule and working practices will be handled as well as the project assignments nominated to teams. The schedule is available at Pakki/Tuudo.

Lectures take place in the first weeks of the project.
Weekly project guidance and team meetings run throughout the semester. The project includes lectures, workshops, exam and teamwork in cooperation with partner organizations.

Active project work and participation in project guidance and team meetings as well as passing the exam will be requires to pass the project. Attendance at the lectures is highly recommended but not compulsory.

English is the main language but Finnish could also be used aside.

Learning materials and recommended literature

Learning materials will be announced in the beginning of the project.

Alternative completion methods of implementation

The student can agree with the responsible teacher on demonstrating the required competences instead of conducting the project. More information on this can be found in student intra.

Co-operation with working life and/or RDI

The project teams carry out service design in close collaboration with the partner organization.

Important dates

Attendance compulsory at the starting session, based on degree regulation.
In addition, attendance is required a presentations of mid and final outputs, workshops and possible visitor lectures.

Grading scale

H-5

Evaluation methods and criteria

The project study will be evaluated according to Laurea´s general evaluation criteria at level 2.
Evaluation details will be addressed at the starting session.

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is Wärtsilä Oyj.

Service Design for NextGen Vessel Traffic Service (VTS)

Project Description:
In this project, a team of BBA students from Laurea University will collaborate with Wärtsilä to develop a new, modern Vessel Traffic Service (VTS) system, tailored to meet the evolving demands of contemporary ports. This project is at the forefront of integrating advanced decision support tools and AI-driven technologies into VTS operations.

Key Project Activities:

Collaboration with Wärtsilä: Work closely with Wärtsilä to understand their vision and requirements for the NextGen VTS system.
Focus Group Studies: Conduct in-depth studies with selected focus groups, such as port personnel, to gather insights on current VTS usage and expectations.
User Interface and Tool Development: Examine the new user interface and tools being developed by Wärtsilä, assessing their practicality and effectiveness in supporting VTS operators.

Practical Application Analysis: Explore how these new tools and interfaces will function in real-world scenarios, aiding the day-to-day activities of VTS operators.

Expected Outcomes:
The project will culminate in a comprehensive study report detailing how the focus groups would utilize the VTS system and their future expectations from such systems. The report will provide valuable insights into the practical application of AI and decision support tools in VTS operations, aiding Wärtsilä in the development of a service that is both technologically advanced and user-friendly.


The enrolled students will develop their competencies related to the study in question during this project implementation.

Daytime learning:
An independently studied part (in Canvas) supports the project implementation, but it is important to take part in project teamwork and guidance on campus according to schedule. Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine / Tuudo. Communication practices are agreed on a project-specific basis.

Attending the project days on Hyvinkää campus is MANDATORY.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available Teams.

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately after the project assignment.

Co-operation with working life and/or RDI

Working life partner: Wärtsilä Oyj.

Important dates

Kick-Off (mandatory participation): TBA, on Hyvinkää campus.

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

According to the degree regulations (section 18): Students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified.

Students workload

1 cr. = 26.7 h

Content and scheduling

Aims of the project:

The project will culminate in a comprehensive study report detailing how the focus groups would utilize the VTS system and their future expectations from such systems. The report will provide valuable insights into the practical application of AI and decision support tools in VTS operations, aiding Wärtsilä in the development of a service that is both technologically advanced and user-friendly.

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project. In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

Project Title: Anticipating Future Skills Environments with AI Insight
Project Description:
The team will delve into the dynamic shifts within future skill environments and their profound impact on continuous workplace learning. Through meticulous analysis, four compelling scenarios will be constructed:
Continuation Scenario: Unveiling the natural progression of current trends if left unaltered.
Positive Development Scenario: Illuminating an optimistic outlook where advancements lead to positive shifts in skills and continuous learning.
Negative Development Scenario: Presenting a cautionary narrative highlighting potential downturns in the skill landscape and continuous learning.
Catastrophic Scenario: Delving into the severe consequences for continuous learning if existing challenges escalate without effective interventions.
Key Project Activities:
In-Depth Market Research:
Undertake a thorough investigation into AI tools for skills data, aiming to comprehensively understand their capabilities.
Evaluate the effectiveness of these tools in precisely forecasting the dynamic evolution of skills needs over time.
Data-Driven Forecasting:
Identify emerging trends, signals, and scenarios using data-driven approaches to forecast potential skill shortages, with a specific focus on the export industry within the business sector.
Conference Article Creation:
Craft a comprehensive article for presentation at a conference, encapsulating the project's discoveries.
Provide actionable recommendations for small and medium-sized businesses in the export industry grappling with skill shortages.
Expected Outcomes:
This project aims to equip students with a comprehensive understanding of strategic foresight in anticipating future skills needs, leveraging the capabilities of AI tools. Students will possess a nuanced perspective on potential futures, ready to offer guidance on navigating and mitigating skill shortages.

The conference article represents the pinnacle of the research efforts, serving as a scholarly contribution to the field and offering valuable insights for businesses aiming to navigate the ever-evolving landscape of continuous workplace learning.

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is SURE Research, Development & Innovation (RDI) Project – Performance, Resilience and Vitality through Continuous Learning at Work.

The enrolled students will develop their competencies related to the study in question during this project implementation.

Interactive online implementation:
The project is conducted online and does not require attendance on campus. The project includes, in addition to teamwork, scheduled guidance online, which is not recorded and requires participation. An independently studied part (in Canvas) supports the project implementation. Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine / Tuudo. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available Teams.

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Working life partner: SURE Research, Development & Innovation (RDI) Project – Performance, Resilience and Vitality through Continuous Learning at Work

Important dates

Kick-Off (mandatory participation): 17.1.2024 at 9.30-10.30.

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified."

Forms of internationality

The project is suitable for exchange students.

Students workload

1 cr. = 26.7 h

Content and scheduling

Aims of the project:

In the context of workforce development and strategic planning, the primary aims of the project are:
Strategic Foresight: Develop a robust understanding of evolving skill environments to strategically anticipate and align with future workforce needs.

AI-Enhanced Insight: Leverage cutting-edge AI tools to enhance insight into emerging skills, providing a technological edge in identifying and adapting to industry trends.

Scenario Construction: Construct four distinct scenarios, each depicting potential trajectories of the skills landscape, enabling stakeholders to prepare for a spectrum of future possibilities.

Data-Driven Decision-Making: Utilize data-driven approaches to identify trends, signals, and scenarios, facilitating informed decision-making for workforce planning and skill development.

Market Research and Capability Assessment: Conduct in-depth market research to comprehend the capabilities of AI tools in skill data analysis. Evaluate the effectiveness of AI tools in precisely forecasting the dynamic evolution of skills needs over time.

Business Sector Focus - Export Industry: Address the unique challenges and opportunities within the export industry, tailoring recommendations to support small and medium-sized businesses facing skill shortages.

Actionable Recommendations: Generate actionable recommendations for businesses, emphasizing practical strategies to navigate and mitigate skill shortages effectively.

Educational and Professional Guidance: Equip students with a nuanced perspective on potential futures, empowering them to offer expert guidance on strategic workforce planning.

Scholarly Contribution: Produce a conference article that serves as a scholarly contribution to the field, providing valuable insights for businesses and educational institutions aiming to align with the ever-evolving landscape of continuous workplace learning.

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

[You can remove criteria that are not suitable for this implementation but no other changes are not allowed.]

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

The project is conducted at Laurea Tikkurila campus.
ATTENDANCE IS COMPULSORY at the starting session. There the learning objectives, schedule and working practices will be handled as well as the project assignments nominated to teams. The schedule is available at Pakki/Tuudo.
English is the main language but Finnish could also be used aside.

Lectures take place in the first weeks of the project.
Weekly project guidance and team meetings run throughout the semester. The project includes lectures, workshops, exam and teamwork in cooperation with partner organizations.

Active project work and participation in project guidance and team meetings as well as passing the exam will be requires to pass the project. Attendance at the lectures is highly recommended but not compulsory.

Learning materials and recommended literature

Learning materials will be announced in the beginning of the project.

Alternative completion methods of implementation

The student can agree with the responsible teacher on demonstrating the required competences instead of conducting the project. More information on this can be found in student intra.

Co-operation with working life and/or RDI

The project teams carry out service design in close collaboration with the partner organization.

Important dates

Attendance compulsory at the starting session.

Grading scale

H-5

Evaluation methods and criteria

The project study will be evaluated according to Laurea´s general evaluation criteria at level 1.
Evaluation details will be addressed at the starting session.

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

Project implementation mode: the project will be carried out as a P2P project in cooperation with the University del Desarrollo Project Group (https://www.udd.cl/about-us/) AND with companies from both countries looking to expand business in Finland/EU and Chile/Latin America.

Project content: International Business Development, target market research (macro- and microlevel), business opportunities identification, client search, partner search. Cross-cultural communication and teamwork. Service Design.
The aim (15 credits) is that the student is able to
- research and manage customer / market potential
- analyze and use business reports in projects
- utilize Service Design framework in developing sustainable solutions for the project clients
- use strategic planning, analysis and decision making tools in project contexts
- make business decisions in various project contexts

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is a company from Finland and a company from Chile.

The enrolled students will develop their competencies related to the study in question during this project implementation.

Project will include TWO INTENSIVE WEEKS where 100% attendance is mandatory.

First Intensive working week the UDD/Chilean student team will visit Finland 4.9-8.9 2023, this will be the kick-off and team building week of the project. Second Intensive working week the Finnish team will visit Chile 20.11-24.11.2023. Laurea will cover the costs for flights and accommodation (Laurea Degree Students).

Daytime learning:
An independently studied part (in Canvas) supports the project implementation, but it is important to take part in project teamwork and guidance on campus according to schedule, full participation in the intensive weeks is mandatory. Studying requires active participation and commitment to interactive and international project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available in Teams.

Location and time

-

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Working life partner: to be selected, University Del Desarrollo is academic cooperation partner.

Important dates

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified."

The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief 29.8. 14-16 Hyvinkää Campus, room 2-32).

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task. Project kick-off week 4.9.-8.9. Finland.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

University Del Desarrollo is academic cooperation partner. Additionally there will be two companies looking to expand their operations in Chile/Latin America and Finland/EU.

The project will be implemented with a team of students and staff from University del Desarrollo, students will be divided to smaller working teams so that Finnish and Chilean students work together. Guidance is provided by Chilean and Finnish lecturer. The project will include one intensive week in Chile and one in Finland.

Students workload

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

Aims of the project: Market research, market analysis, data-driven decision making, service design, international marketing, international sales, international teamwork, cross-cultural working.

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

Service Design project for a local company operating in Hospitality Industry

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is a local company operating in Hospitality Industry.

The enrolled students will develop their competencies and learn to:
plan, implement and evaluate a Service Design project with service design methods
and develop sustainable practices in organisations related to the study in question during this project implementation.

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is company in Hospitality sector.

The enrolled students will develop their competencies related to the study in question during this project implementation.

Daytime learning:
An independently studied part (in Canvas) supports the project implementation, but it is important to take part in project teamwork and guidance on campus according to schedule. . Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available in Teams.

Location and time

-

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Working life partner: Local company in Hospitality Sector

Important dates

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor, pre-brief 30.8. 900-1000 at Laurea Hyvinkää Campus, room 3-17.

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task.
Kick-off meeting with the Client, 11.9. 900-1000 at Hyvinkää Campus, room 2-32.


Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

The project is suitable for exchange students.

Students workload

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

Aims of the project:
Service Design, client management, digital marketing, digital sales, hospitality, tourism, leisure, travel

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

- Project is based on international collaboration with Brazilian and Paraguayan university students (Student Project Managers)
- Laurea Team´s task: Introduce and support Students in Brazilian University take part into project based learning See more information about WLC and our collaboration project: https://heicomp.com



TEAM´S MAIN TASK
Design and build Virtual Self-Study Course of How to Study Working Life related Project studies (Students view)!
- End product will be a mobile App which Laurea's Partner University builds (coding). Laurea team's main task is to design.



NOTE:
There are two Laurea Hyvinkää projects with similar content
HL00BU34-3021 /Tero Uusitalo
HL00BU34-3023 /Marja Isokangas (this implementation)
These two project teams will work closely together.



The project deliverables:
Application (final application will be built by a partner university, Laurea team designs and makes the plan)




Studying platforms: Teams, Miro & Canvas



HOW DO YOU BENEFIT FROM THIS PROJECT for WORKING LIFE? YOU WILL
- learn modern leadership skills in practice
- learn HR management and motivation
- learn service design methods, tools and mindset
- learn in a concrete way digital orientation process (useful competence in HR management) through planning the course for new project students
- expand your personal and international networks
- learn to work in multicultural environment

Location and time

-

Learning materials and recommended literature

Theory studying in the project:
1.Self-study in Canvas (3 ects), Service Design /Double diamond
2.Theory base writing, 1500 words academic writing with references and applying part (3ects)

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Working life partner:The HEIComp Project. https://heicomp.com

Important dates

Project Kick-Off day: 29.8.2023, 9:00-15:30

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief).


Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

Project based fully in international colloboration with following actors:
- HEIComp project (International consortium of universities: Brazil, Paraquay, Portugal, Romania and Finland)
- Direct communication with Brazil/Paraquay students

This project aims to bring students of Higher Education Institutions closer to companies and the job market. We will work very closely with Brasilian / Paraguain University Students and the output of project will be presented to management of Universities and their International Departments.  
The project is suitable for exchange students.

Students workload

1 cr. = 26.7 h.

Content and scheduling

Aims of the project, to produce:
- Working Life Connected Course for Student Project Managers, Global Virtual Self-Study in English. Approved by HEIComp Project Manager Group by 12/2023. Published by 31.12.2023.

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.
Evaluation criteria is available in Teams platform.



In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

The project team is responsible for designing and executing a workshop for the target companies involved in the SURE project, focusing on topics such as responsible reporting.

Throughout the project, participants will familiarize themselves with the concept of Social Responsibility and explore how companies fulfill their societal obligations. This will involve understanding the various dimensions of corporate social responsibility and learning about best practices in the field.

The ultimate outcome of the project will be the implementation of a workshop, in which Finnish and local businesses will participate. The workshop aims to provide practical insights and guidance on incorporating social responsibility practices into their operations.

This is a Service Design project, students will have the opportunity to leverage service design methods and processes to create a meaningful and engaging workshop experience.

As key deliverable, the team will have successfully developed and delivered a workshop that enhances participants' understanding of corporate social responsibility and equips them with the tools to integrate responsible practices into their respective organizations.

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is [x].

The enrolled students will develop their competencies related to the study in question during this project implementation.

[Choose and edit the sentence templates below. Remember to delete the unnecessary topic and text.

Interactive online implementation:
The project is conducted online and does not require attendance on campus. The project includes, in addition to teamwork, scheduled guidance online, which is not recorded and requires participation. An independently studied part (in Canvas) supports the project implementation. Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Blended learning implementation:
The project includes, in addition to teamwork, scheduled guidance on campus and online, which require participation. An independently studied part (in Canvas) supports the project implementation. Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Daytime learning:
An independently studied part (in Canvas) supports the project implementation, but it is important to take part in project teamwork and guidance on campus according to schedule. . Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.]

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available Teams.

It is mandatory to meet with the project team on campus, on weekly basis.

Location and time

-

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

[Leave the above text in place and add a description of the opportunities for accreditation of prior learning or other alternative completion methods.]

Co-operation with working life and/or RDI

Working life partner: [the name of a company or client, or if the company specifically prohibits the release thereof, enter the sector; the field is used to monitor partnerships and the RDI integration.]

Important dates

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief). [Add the timing of pre-brief here.]

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task. [Add the timing of the kickoff meeting. If the meeting is in the premises of the company/client add the location of the meeting.]

[The actual implementation schedule is shown directly in Pakki as implementation reservations, so there is no need to repeat this information here.]

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

[Describe the realization of internationality in the project and/or any international partners here. The contents of this data field are used to monitor the implementation methods and the realization of the strategic objectives. Leave the text if it applies:] The project is suitable for exchange students.

Students workload

[Calculate the scope of the project on the basis of the number of credits and the duration of the project (1 cr. = 26.7 h).]

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

Aims of the project:

[Describe the content by using the vocabulary used in the world of work. The field will be used in a service using AI to match studies, jobs and personal competences.]

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

[You can remove criteria that are not suitable for this implementation but no other changes are not allowed.]

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

Project content and implementation:
- Project is based on international collaboration with Brazilian and Paraguayan university students (Student Project Managers)
- Laurea Team´s task: Introduce and support Students in Brazilian University take part into project based learning See more information about WLC and our collaboration project: https://heicomp.com

TEAM´S MAIN TASK
Design and build Virtual Self-Study Course of How to Study Working Life related Project studies (Students view)!
- End product will be a mobile App which Laurea's Partner University builds (coding). Laurea team's main task is to design.

NOTE:
There are two Laurea Hyvinkää projects with similar content
HL00BU34-3021 /Tero Uusitalo
HL00BU34-3023 /Marja Isokangas (this implementation)
These two project teams will work closely together.

The project deliverables:
Application (final application will be built by a partner university, Laurea team designs and makes the plan)


Studying platforms: Teams, Miro & Canvas

HOW DO YOU BENEFIT FROM THIS PROJECT for WORKING LIFE? YOU WILL
- learn modern leadership skills in practice
- learn HR management and motivation
- learn service design methods, tools and mindset
- learn in a concrete way digital orientation process (useful competence in HR management) through planning the course for new project students
- expand your personal and international networks
- learn to work in multicultural environment

Location and time

Project team will meet on Tuesdays!

Learning materials and recommended literature

Theory studying in the project:
1.Self-study in Canvas (3 ects), Service Design / Double diamond
2.Theory base writing, 1500 words academic writing with references and applying part (3ects)

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning).The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Working life partner:The HEIComp Project https://heicomp.com

Important dates

- Project Kick-Off day: 29.8.2023, 08:30-16:00
8:30-9:15 KickOff the project together with other team (Coaching Latin America Students Team 1).
9:15-12:30 Team roles (without supervisor) 12:30-16:00 KickOff continues with supervisors. ROOM: 3-16.
- 5.9. onwards project days on Tuesdays! (same day as 'Coaching Latin America Students Team 1' has, since the teams 1 and 2 work closely together)

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief).


Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

Project based fully in international colloboration with following actors:
- HEIComp project (International consortium of universities: Brazil, Paraquay, Portugal, Romania and Finland)
- Direct communication with Brazil/Paraquay students
This project aims to bring students of Higher Education Institutions closer to companies and the job market. We will work very closely with Brasilian / Paraguain University Students and the output of project will be presented to management of Universities and their International Departments.
The project is suitable for exchange students.

Students workload

1 cr. = 26.7 h.

Content and scheduling

Aims of the project, to produce:
- Working Life Connected Course for Student Project Managers, Global Virtual Self-Study in English. Approved by HEIComp Project Manager Group by 12/2023. Published by 31.12.2023.

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is Ramirent. The aim of the project is first to make a visual process description of Ramirent´s customer service process and see its potential challenges and second, create tools to measure the quality of customer service.

The enrolled students will develop their competencies related to the study in question during this project implementation.

Daytime learning:
An independently studied part (in Canvas) supports the project implementation, but it is important to take part in project teamwork and guidance on campus according to schedule. .Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised. The project team will work together on Mondays at Hyvinkää Campus. The weekly meeting time with supervisor is on Mondays at 9.30-10.30. The prebrief of the project is on Monday 30.8. at 9.30-10.30 and the actual project kickoff meeting on Monday 30.8. at 11.30-12.30. Evaluation on 4.12. at 9.30-11.00.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available in project folder in Teams.

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Working life partner: Ramirent Finland Oy: https://www.ramirent.fi/en-ramirent-in-short?lang=en-US

Important dates

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief).The prebrief of the project is on Monday 30.8. at 9.30-10.30 at Hyvinkää campus.

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task. The kickoff meeting is on Monday 30.8. at 11.30-12.30 at Hyvinkää campus.


Project guidance is offered on a weekly basis. The weekly meeting time with supervisor is on Mondays at 9.30-10.30. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

The project is suitable for exchange students.

Students workload

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

Aims of the project: The aim of the project is to create tools to evaluate and measure customer service (and with this balance the quality of customer service).

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

Project content and implementation:

If you work in future with any Digital Services (retail, tourism, banking, HR...) or product development or in Consulting business, it's valuable to know how to envolve and engage collegues and clients in ideation and co-creation. We will learn Service Design and co-create a ideation workshop for an International Conference:

The Skills you gain can be used in HR, Product or Service Development and Management.

- Project is based on getting to know workshop ideation and co-creation methods
- We use Service Design in creating a ideation workshop concept for International Conference
- We assist in facilitators in an International Conference for Professionals in Mobile Health and eHealth (see later Partner)
- We collect feedback from this International conference
- And lastly the we will sketch concepts, test them and present them to our Partner

TEAM´S MAIN TASK IN PROJECT IS TO
Our task is to assist in an International Conference, analyse the work in Conference workshops and design sustainable best practice workshop concept.

WHAT DOES SUSTAINABLE MEAN IN THIS PROJECT
This year the International Conference's theme is "Human oriented approach in eHealth and digital services" and workshops are focusing on Testlabs and Living Labs (for piloting and testing digital services and innovations), but next year it will be something else. Sustainable in our project means, that the concept that we will develop, fits any theme in the future.

NOTE:
- We will visit and work in assisting role in eHealth Congres workshops at Laurea Tikkurila Campus 13.10.2023.

NORMAL GUIDANCE MEETINGS: On Tuesdays 10-11.30.

Studying platforms: Teams, Miro & Canvas

HOW DO YOU BENEFIT FROM THIS PROJECT for WORKING LIFE? YOU WILL
- learn how to lead/support workshops
- learn how to plan and organise workshops
- learn project management and co-ordination and interdiciplinary communication
- learn service design methods, tools and mindset (!)
- learn in a concrete way to lead development of service / products in today's agile business environment
- expand your personal networks
- learn to work in multicultural environment
Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available.

Location and time

Project team will meet on Tuesdays!

Learning materials and recommended literature

Theory studying in the project:
1.Self-study in Canvas (3 ects/vr), Service Design / Double diamond
2.Theory base writing, 1500 words academic writing with references and applying part (3ects)
3. Project work (9 ects/cr)

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

- Dr Outi Ahonen, President of Finnish Telemedicine and eHealth Association https://www.telemedicine.fi/fi/
- Laura Tahvanainen RDI Specialist, Laurea UAS
- International Conference of eHealth Professionals (Tikkurila Campus)

Important dates

- Project Kick-Off day: 29.8.2023, 10:00-16:00
10:00-12:00 KickOff with Marja and Project brief from Working Life Partner
12:00-15:00 Lunch & Team roles and Getting organised with Brief using e.g. GROW (without supervisor) 15:00-16:00 KickOff continues with supervisors.
- 5.9. onwards project days on Tuesdays!
> For minilectures on Service Design, my Tuesday teams will be together. We will agree this separately.

We will visit and work in assisting role in eHealth workshops at Laurea Tikkurila Campus 13.10.2023.
Meetings with Project Partner are booked already for 12.9.2023 prior to the Conference.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief).

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

Project based in collaboration with following actors:
- International Conference of eHealth Professionals (Tikkurila Campus)

The project is suitable for exchange students.

Students workload

1 cr/ects = 26.7 h

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

Aims of the project, to produce:

To learn how to do a Lean Workshop (in an assisting role).
Proto of Testbed and/or Living lab (according to the needs that the eHealth Professionals have).

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

We will design and produce totally new Microvideos and Microwebsite (And/or App) for Konecranes company to SUPPORT EMPLOYEE EXPERIENCE (HR)! The international workforce needs practical and cultural guidance when living in Finland. We will help them to orientate with easy-to-use and fun to share videos and microwebsite.

Learning objectives
-We learn how to analyse, design and concretely build tools to support Employee Experience
- We learn the Basics of Service Design
- We learn how to adapt Service Design process in a real life project
- We learn how to design and build Sustainable service concepts
- We learn to operate in international teams and work with international teams
- We learn to use digital platforms in our teamwork

Konecranes is a Global Finnish company. It employs thousands of international workforce around the world. In Finland the international staff members work in planning, design and other specialist and officework tasks. Konecranes is located in Hyvinkää and we will have easy access to work with them. www.konecranes.com

This course consists of 3 parts
1. Canvas online Theory Course 3 points (3 ECTS) individual work
2. Theory Basis Essay 3 points (3 ECTS)
3. Client Real Life Business Project 9 points (9 ECTS)
Parts 1 and 3 start simultaneosly in January 2023.

Competences and skills: SERVICE DESIGN, SUSTAINABILITY, SUSTAINABLE LEADERSHIP, MICROWEBSITE, MICROVIDEOS, INTERNATIONAL CO-OPERATION, CUSTOMER JOURNEY, CUSTOMER PERSONA, DATA COLLECTION, VALUE PROPOSITION, CUSTOMER EXPERIENCE, CO-CREATION, INTERNATIONAL CO-OPERATING

1st we will analyse the Konecranes International team's needs and the bottlenecks in integration to Finland. Thereafter we will design the microsite and microvideos and produce them.
We will learn how to accomplish a project with Service Design process and tools. We learn the latest and best practice Customer Oriented methods (e.g. benchmark, customer persona, customer journey, future skenarios, ideating, value proposition, consumer behavior...).

The project is conducted partly online and partly on campus where presence is obligatory. Studying requires active participation and commitment to interactive project work also between team days and teacher guidance classes. You will receive individual feedback for assignments from the teacher and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Location and time

-

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately over the course.

Examples of Service Design litterature:
Ojasalo, K. 2010. The shift from co-production in services to value co-creation. The Business Review, Cambridge. Vol 16. No. 1.
Pasanen A. 2019. Lecture material “Visualizing services – from understanding to presenting”, 12.2.2019.
Stickdorn, M., Hormess M., Lawrence A. & Schneider J. 2018. This is service design doing. Sebastopol: O’Reilly. Ebook
Stickdorn, M. & Schneider J. 2010. This is service design thinking. Basics-tools-cases. Amsterdam : BIS Publishers. Ebook
Tuulaniemi J. 2016. Palvelumuotoilu. 3. painos. Helsinki: Talentum Pro. Ebook

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers including manufacturing and process industries, shipyards, ports and terminals. Konecranes provides productivity enhancing lifting solutions as well as services for lifting equipment of all makes.
In 2020, Group sales totaled EUR 3.2 billion. The Group has around 16,900 employees in 50 countries. Konecranes shares are listed on the Nasdaq Helsinki (symbol: KCR).
www.konecranes.com

Important dates

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief). Pre-Brief invitation will be sent seprately to all students by the coaching teacher and it will be published in PAKKI.

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task. The timing of kickoff meeting will be published in PAKKI and will be informed in separate email by the coaching teacher.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

The project applies global methods of Service Design (originated by UK Design Council) and Sustainability. The project Client is a Globally operating Finnish company. The project is suitable for exchange students.

Students workload

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

This course consists of 3 parts

1. Canvas online Theory Course 3 points (3 ECTS) individual work
2. Theory Basis Essay 3 points (3 ECTS)
3. Client Real Life Business Project 9 points (9 ECTS)

Parts 1 and 3 start simultaneosly in January 2023.

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

Our end result will be coaching material mostly in video format designed for a Digital learning platform.

We will work a full project with modern Service Design and learn about Coaching! We will do the research, analyse, ideation of concepts, testing and produce microvideomaterial for Digital learning platform. Target audience is a selected Latin American BtoB market (= 6 Brasilian and 2 Paraguay Universities). Our end result goes to use immediately.
We will study and understand what Coaching means in leadership and learning!

Learning objectives
- We learn to use Coaching methods in an international context
- We learn the Basics of Service Design
- We learn how to adapt Service Design process in a real life project
- We learn to analyse, plan and design strategically
- We learn to operate in international teams and work with international teams
- We learn to use digital platforms in our teamwork (Miro Board e.g.)

This course consists of 3 parts
1. Canvas online Theory Course 3 points (3 ECTS Service Design Basics) individual work
2. Theory Basis Essay 3 points (3 ECTS)
3. Client Real Life Business Project 9 points (9 ECTS)
Parts 1 and 3 start simultaneosly in January 2023.

Competences and skills: SERVICE DESIGN, STRATEGIC DESIGN AND PLANNING, COACHING LEADERSHIP, SUSTAINABLE LEADERSHIP, MICROWEBSITE, MICROVIDEOS, INTERNATIONAL CO-OPERATION, CUSTOMER JOURNEY, CUSTOMER PERSONA, DATA COLLECTION, VALUE PROPOSITION, CUSTOMER EXPERIENCE, CO-CREATION, INTERNATIONAL CO-OPERATING

The project is conducted partly online and partly on campus where presence is obligatory. Studying requires active participation and commitment to interactive project work also between team days and teacher guidance classes. You will receive individual feedback for assignments from the teacher and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Location and time

-

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately over the course.

Examples of Service Design litterature:
Ojasalo, K. 2010. The shift from co-production in services to value co-creation. The Business Review, Cambridge. Vol 16. No. 1.
Pasanen A. 2019. Lecture material “Visualizing services – from understanding to presenting”, 12.2.2019.
Stickdorn, M., Hormess M., Lawrence A. & Schneider J. 2018. This is service design doing. Sebastopol: O’Reilly. Ebook
Stickdorn, M. & Schneider J. 2010. This is service design thinking. Basics-tools-cases. Amsterdam : BIS Publishers. Ebook
Tuulaniemi J. 2016. Palvelumuotoilu. 3. painos. Helsinki: Talentum Pro. Ebook

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

[Leave the above text in place and add a description of the opportunities for accreditation of prior learning or other alternative completion methods.]

Co-operation with working life and/or RDI

Working life partner:Laurea University of Applied Sciences Global Export Project to Brasil and Paraguay.

Important dates

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief). Pre-Brief invitation will be sent seprately to all students by the coaching teacher and it will be published in PAKKI.

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task. The timing of kickoff meeting will be published in PAKKI and will be informed in separate email by the coaching teacher.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

The project applies global methods of Service Design (originated by UK Design Council) and Sustainability. The project Client is a Laurea University Global Export project. Target region in this project are Latin American countries: More specifically Brasil and Paraguay. The project is suitable for exchange students.

Students workload

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

This course consists of 3 parts

1. Canvas online Theory Course 3 points (3 ECTS) individual work
2. Theory Basis Essay 3 points (3 ECTS)
3. Client Real Life Business Project 9 points (9 ECTS)

Parts 1 and 3 start simultaneosly in January 2023.

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

[You can remove criteria that are not suitable for this implementation but no other changes are not allowed.]

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

The project is conducted at Laurea Tikkurila campus.
ATTENDANCE IS COMPULSORY at the starting session. There the learning objectives, schedule and working practices will be handled as well as the project assignments nominated to teams. The schedule is available at Pakki/Tuudo.

Lectures take place in the first weeks of the project.
Weekly project guidance and team meetings run throughout the semester. The project includes lectures, workshops, exam and teamwork in cooperation with partner organizations.

Active project work and participation in project guidance and team meetings as well as passing the exam will be requires to pass the project. Attendance at the lectures is highly recommended but not compulsory.

English is the main language but Finnish could also be used aside.

Learning materials and recommended literature

Learning materials will be announced in the beginning of the project.

Alternative completion methods of implementation

The student can agree with the responsible teacher on demonstrating the required competences instead of conducting the project. More information on this can be found in student intra.

Co-operation with working life and/or RDI

The project teams carry out service design in close collaboration with the partner organization.

Important dates

Attendance compulsory at the starting session.

Grading scale

H-5

Evaluation methods and criteria

The project study will be evaluated according to Laurea´s general evaluation criteria at level 1.
Evaluation details will be addressed at the starting session.

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

Designing Concept for Foreign Companies Looking for Investment Targets.
Main activites:
- Interviewing the officers of Economic Affairs in Municipalities
- Desigining the 1-2 day visiting concept in Helsinki-Hyvinkää region

Working life partner is: TechVilla

The enrolled students will develop their competencies related to the study in question during this project implementation.

Daytime learning (partly online):
An independently studied part (in Canvas) supports the project implementation, but it is important to take part in project teamwork and guidance on campus according to schedule. . Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available [fill in the place e.g. Teams].

Location and time

-

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

[Leave the above text in place and add a description of the opportunities for accreditation of prior learning or other alternative completion methods.]

Co-operation with working life and/or RDI

Working life partner: [the name of a company or client, or if the company specifically prohibits the release thereof, enter the sector; the field is used to monitor partnerships and the RDI integration.]

Important dates

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief). Brieffing date: Will be added later
Team working day: Will be added

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task
Brieffing time: Will be added later

The actual implementation schedule is shown directly in Pakki as implementation reservations, so there is no need to repeat this information here.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

The project is suitable for exchange students.
The project target are international and the deliverables will be provided for TechVilla in English.

Students workload

1 cr. = 26.7 h

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

Aims of the project::
1.Find out the needs of foreign business visitors for the visit day
2.Designed concept for 1-2 day visit in finland = the programme

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.



In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

Designing Video and Orientation Material for the Company (Componenta Castings Oy).
Materials will be produced for new workers guiding orientating process in electronical form.
Deliverables: content for tutorial videos, documents, etc.
Project requires visiting in Karkkila approximately 1-3 times.
Project students: Business students, exchange students, Ukrainians (receiving temporary protection), Safety Security and Risk Management students
Max 8 students all together.

Working life partner: Componenta Castings Oy

The enrolled students will develop their competencies related to the study in question during this project implementation.

Blended learning implementation /Daytime learning:
The project includes, in addition to teamwork, scheduled guidance on campus and online, which require participation. An independently studied part (in Canvas) supports the project implementation. Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.
Project working day: MONDAY

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available [fill in the place e.g. Teams].

Location and time

-

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Working life partner:Componenta Castings Oy

Important dates

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief). Brieffing day: Will be added later

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task.
KickOff day: Monday, 16.1.2022
9.00-12:00, PreBreiff, Getting to know each other, team formation and roles
12:00-16:00 Brieff (KickOff) with the Componenta representative in Hyvinkää Campus

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

Fully international.
The content which is produced during the project will be loaded by foreing workers in the company among the Finnish.

Students workload

(1 cr. = 26.7 h)

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

Aims of the project:
Designing a staff orientation material (digital).
Videos and other contents for Componenta new workers (who many are foreigners)
Innovative but simple material.

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.



In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

Service Design project for a local company operating in Hospitality Industry

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is a local company operating in Hospitality Industry.

The enrolled students will develop their competencies and learn to:
plan, implement and evaluate a Service Design project with service design methods
and develop sustainable practices in organisations related to the study in question during this project implementation.

Blended learning implementation:
The project includes, in addition to teamwork, scheduled guidance on campus and online, which require participation. An independently studied part (in Canvas) supports the project implementation. Studying requires active participation and commitment to interactive project work. You will receive feedback for assignments from the teacher and working life and peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available in Teams.

Location and time

-

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Working life partner: local company operating in Hospitality Industry

Important dates

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief). Pre-brief is 17.1. 9-10 o'clock at Laurea Hyvinkää Campus, room 2-32.

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task. Kickoff meeting is 17.1. 12-13 o'clock at Laurea Hyvinkää Campus, room 2-32.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.
Guidance meetings Tuesdays 915-1030 o'clock.

Forms of internationality

The project is suitable for exchange students.

Students workload

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

Aims of the project: Service Design, client management, digital marketing, digital sales, hospitality, tourism, leisure, travel

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

Project content: International recruiting development; working opportunities in Finland for educated international applicants. How career opportunities / Finnish working life are seen from international perspective? How could the client meet the expectations better? Service Design framework is utilized in project implementation.

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is one of the leading recruitment/staffing companies in Finland and Laurea's Key Partner.

The enrolled students will develop their competencies related to the study in question during this project implementation.

Blended learning implementation:
The project includes, in addition to teamwork, scheduled guidance on campus and online, which require participation. An independently studied part (in Canvas) supports the project implementation. Studying requires active participation and commitment to interactive project work. You will receive feedback for assignments from the teacher and working life and peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available in Teams.

Location and time

-

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Working life partner: One of the leading recruitment / staffing companies in Finland, Laurea's Key Partner

Important dates

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief). Pre-brief is 16.1. 10-11 o'clock at Laurea Hyvinkää Campus, room 2-32.

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task. The kickoff meeting is 16.1. 14-15 at Laurea Hyvinkää Campus, room 2-32.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.
Guidance session are arranged on Mondays 1200-1300 o'clock.

Forms of internationality

The project is suitable for exchange students.

Students workload

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

Aims of the project: International recruitment, staffing, service design, marketing, marketing message, marketing channels, customer relationship management, account management, career planning, professional development.

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is City of Espoo.

Interviews of Filipino nurses are made in English (25 persons) and workplace supervisors´ interviews (32 persons) in Finnish. All interviews can be carried out in Teams.

The enrolled students will develop their competencies related to the study in question during this project implementation.

Blended learning implementation:
The project includes, in addition to teamwork, scheduled guidance on campus and online, which require participation. An independently studied part (in Canvas) supports the project implementation. Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis. Project brief is 16.1.2023, 11.30-13.00 in Teams.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available [fill in the place e.g. Teams].

Location and time

-

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Working life partner: City of Espoo.

Important dates

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief).

It is compulsory to participate in the project kickoff meeting (= project brief) so that everyone participating in the project will receive the information on the project task. Project brief is on 16.1.2023, 11.30-13.00 in Teams. Brief is in English.

Final review: in the beginning of May.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

City of Espoo / Filipino nurses.

The project is suitable for exchange students.

Students workload

(1 cr. = 26.7 h)

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

Aims of the project:

- to make a research of customer experiences of Filipino nurses in their work
- find out the workplace supervisors experiences

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

In this project we will work with a First Appartment Buyer- digital platform! Our aim is to understand the needs of 1st Home Owners and to evaluate and develop the service offering accordingly.

We learn the latest and best practice Customer Oriented methods (e.g. benchmark, customer persona, customer journey, future skenarios, ideating, value proposition, consumer behavior...).

Competences and skills: SERVICE DESIGN, HOME OWNING PROCESS, CUSTOMER EXPERIENCE, CO-CREATION, INTERNATIONAL CO-OPERATING, DIGITAL CONCEPT DESIGN AND CONCEPT TEST

We will e.g.
- Test and analyse digital service
- Analyse data
- Evaluate value adding features for first apartment owners
- Design Customer Journeys for first appartment owners
- Develop new ideas to service based on analysis
- Learn critical thinking

We will learn how to do a project with Service Design process and tools. We will replace one Theory Basis with Service Design Course in Laurea Canvas Digital platform and write only one Theory Basis on this course.

We will also learn how to work in a multi-cultural teams and increase your understanding of different cultural and communicational aspects (Asia, Europe, other?).

The project is completed in cooperation with a working life partner. Working life partner is https://myhomesid.com/fi/.

The enrolled students will develop their competencies related to the Design Challenge in question during this project implementation.

Guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available.

Location and time

-

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Working life partner: https://myhomesid.com/fi/

Important dates

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief). Pre-brief is on 17.1. at 9-11.

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task. Project kickoff meeting is on 17.1. at 12-13.30.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

The project is suitable for exchange students.

Students workload

(1 cr. = 26.7 h).

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

After completing this Service Design-project, the Student will be able to:
- Describe how value is created for the customers through service
- Recognize the essence of Service Design thinking and methods,
plan, implement and evaluate a service design project using ServiceDdesign methods
- Apply creative problem-solving and develop working methods individually and in team
- Foster entrepreneurship through service design

In this project Learning by Doing is achieved using several methods simultaneously:
- Service Design-course in Laurea Digital learning platform during the 1st weeks of the Project
- Project work in given Design Challenge during the whole project
- One Theory Basis upon a project related topic
- Coaching by Teacher during the whole project

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

The project is completed in cooperation with a workplace partner in a P2P learning environment.

Project content: Planning & implementing a Service Design project in hotel industry utilizing sustainable practices.

Guidance sessions and communication practices are agreed on a project-specific basis. Guidance on-campus, Face-to-Face.
Project is NOT suitable students in blended learning programmes.

If this project is fully booked, students may use post-enrolment to apply for projects and study units which still accept students.

Laurea reserves the right to make changes.

Location and time

[This field is not used at Laurea.]

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Project’s client: Client is a local Hotel (part of a hotel chain)

Important dates

Project Pre-Briefing meeting: Wed. 24.8.2022 1500-1600 o'clock
Project Briefing meeting with Client: 31.8.2022 1000-1100 o'clock
Project guidance is offered on a weekly basis on Campus Wednesdays 1000-1100 o'clock

As a student, you may compare the available guidance sessions in Lukkarikone and select those projects/studies that do not overlap. According to the degree regulations (section 18 ) compulsory attendance in a study unit must be specified and justified in the study unit’s implementation plan.

In addition, the project team schedules a separate meeting to work on the project after the kickoff briefing.

Supervisors send a separate briefing invitation to those who were accepted to the project approximately one week before the kickoff briefing.

Forms of internationality

The study unit is suitable for exchange students.

Students workload

A student spends approximately 16 hours of work time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

Service Design, project management, international teamworking, international marketing, product/service development, multicultural teams, client management, presentation skills.

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

Project team consists of 2-3 exchange students and 4-5 Finnish students.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

You can remove criteria that are not suitable for this implementation but no other changes are not allowed.]

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
- report and communicate in a professional manner

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of his/her actions for successful co-operation
- describe his/her competence in relation to the learning outcomes

"Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing." (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

The project is completed in cooperation with a workplace partner in a P2P learning environment.

Project content: International recruiting; working opportunities in Finland for educated international applicants. How career opportunities / Finnish working life are seen from international perspective. What are the key touch-points of international applicants and what kind of information is needed in different stages of employment in Finland. What might be the negatively perceived aspects. Service Design framework is utilized in project implementation.

Guidance sessions and communication practices are agreed on a project-specific basis. Guidance on-campus, Face-to-Face.
Project is suitable students in blended learning programmes.

If this project is fully booked, students may use post-enrolment to apply for projects and study units which still accept students.

Laurea reserves the right to make changes.

Location and time

[This field is not used at Laurea.]

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Project’s client: Client is the leading private employment agency in Finland. In addition to Finland, operations in Sweden, Norway, Estonia, Spain, Poland and Russia. Company solves the challenge of finding the right employee fit with new and creative methods. For clients, they offer visionary and boldly future-oriented partnerships. For employees, they offer exciting opportunities at all stages of their careers.

Important dates

Project Pre-Briefing meeting: Monday 22.8.2022 1500-1600 o'clock
Project Briefing meeting with Client: 29.8.2022 1130-1230 o'clock
Project guidance is offered on a weekly basis on Campus Mondays 1130-1230 o'clock

As a student, you may compare the available guidance sessions in Lukkarikone and select those projects/studies that do not overlap. According to the degree regulations (section 18 ) compulsory attendance in a study unit must be specified and justified in the study unit’s implementation plan.

In addition, the project team schedules a separate meeting to work on the project after the kickoff briefing.

Supervisors send a separate briefing invitation to those who were accepted to the project approximately one week before the kickoff briefing.

Forms of internationality

The study unit is suitable for exchange students.

Students workload

A student spends approximately 16 hours of work time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

Service Design, international recruiting, project management, international teamworking, international marketing, multicultural teams, client management, presentation skills.

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

Project team consists of 2-3 exchange students and 4-5 Finnish students.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

You can remove criteria that are not suitable for this implementation but no other changes are not allowed.]

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
- report and communicate in a professional manner

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of his/her actions for successful co-operation
- describe his/her competence in relation to the learning outcomes

"Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing." (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

The project is completed in cooperation with a workplace partner in a P2P learning environment.

Project content: Digital marketing development, website development, digital / social media channel analysis and planning for a Finnish Design Studio.

Guidance sessions and communication practices are agreed on a project-specific basis. Guidance on Campus, Face-to-Face.
Project suits students in blended learning programmes.

If this project is fully booked, students may use post-enrolment to apply for projects and study units which still accept students.

Laurea reserves the right to make changes.

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Project’s client: A Finnish Design Studio in Clothing Design sector

Important dates

Project Pre-briefing 22.8.2022 1600-1700 o'clock
Project briefing meeting with Client 29.8 1300-1400 o'clock
Project guidance is offered on a weekly basis on Mondays on Campus 1300-1400 o'clock

As a student, you may compare the available guidance sessions in Lukkarikone and select those projects/studies that do not overlap. According to the degree regulations (section 18 ) compulsory attendance in a study unit must be specified and justified in the study unit’s implementation plan.

In addition, the project team schedules a separate meeting to work on the project after the kickoff briefing.

Supervisors send a separate briefing invitation to those who were accepted to the project approximately one week before the kickoff briefing.

Forms of internationality

The study unit is suitable for exchange students.

Students workload

A student spends approximately 16 hours of work time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

Digital marketing, Social media, Marketing Analysis, Website development, International marketing, International teamwork, Multicultural teams, Marketing planning.

Further information for students

Student team consists of 2-3 exchange students and 4-5 Finnish students.
The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

You can remove criteria that are not suitable for this implementation but no other changes are not allowed.]

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
- report and communicate in a professional manner

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of his/her actions for successful co-operation
- describe his/her competence in relation to the learning outcomes

"Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing." (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

In this project we will work with a First Appartment Buyer- digital platform! Our aim is to understand the needs of 1st Home Owners and to evaluate and develop the service offering accordingly.

We learn the latest and best practice Customer Oriented methods (e.g. benchmark, customer persona, customer journey, future skenarios, ideating, value proposition, consumer behavior...).

Competences and skills: SERVICE DESIGN, HOME OWNING PROCESS, CUSTOMER EXPERIENCE, CO-CREATION, INTERNATIONAL CO-OPERATING, DIGITAL CONCEPT DESIGN AND CONCEPT TEST

We will e.g.
- Test and analyse digital service
- Analyse data
- Evaluate value adding features for first apartment owners
- Design Customer Journeys for first appartment owners
- Develop new ideas to service based on analysis
- Learn critical thinking

We will learn how to do a project with Service Design process and tools. We will replace one Theory Basis with Service Design Course in Laurea Canvas Digital platform and write only one Theory Basis on this course.

We will also learn how to work in a multi-cultural teams and increase your understanding of different cultural and communicational aspects (Asia, Europe, other?).

The project is completed in cooperation with a working life partner. Working life partner is https://myhomesid.com/fi/.

The enrolled students will develop their competencies related to the Design Challenge in question during this project implementation.

Guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available.

Location and time

- Project kickoff (Pre-brief) Wed 24.8. 15-16.
- Weekly Guidance with teacher Wed 9-10.30.
The teacher will send an email invitation to the Kickoff (pre-brief) to all enrolled students!

Learning materials and recommended literature

- We will study the Basics of Service Design using the Laurea Canvas Digital Platform (3 points). It replaces the 1st Theory Basis in this course.
- The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module.
The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Working life partner: https://myhomesid.com/fi/

Important dates

Important dates!
- Project kickoff (Pre-brief) Wed 24.8. 15-16.
- Project Weekly Guidance with teacher Wed 9-10.30.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies. Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief). [Add the timing of pre-brief here.]

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

The project is suitable for exchange students.

Students workload

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

After completing this Service Design-project, the Student will be able to:
- Describe how value is created for the customers through service
- Recognize the essence of Service Design thinking and methods,
plan, implement and evaluate a service design project using ServiceDdesign methods
- Apply creative problem-solving and develop working methods individually and in team
- Foster entrepreneurship through service design

In this project Learning by Doing is achieved using several methods simultaneously:
- Service Design-course in Laurea Digital learning platform during the 1st weeks of the Project
- Project work in given Design Challenge during the whole project
- One Theory Basis upon a project related topic
- Coaching by Teacher during the whole project

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting:

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development:

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility:

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of his/her actions for successful co-operation
- describe his/her competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

In this project we will work with Human robots, mainly with Pepper the Human Robot. Our aim is to test and to develop ways to use Robots in daily life.
We test using robots in tasks that are closely related to contact with humans in daily life e.g. Gymnastics, Vintage music, Reading daily news.

We learn the latest and best practice Customer Oriented methods (e.g. benchmark, customer persona, customer journey, future skenarios, ideating, value proposition, consumer behavior...).

Competences and skills: SERVICE DESIGN, CUSTOMER EXPERIENCE, CO-CREATION, ROBOTICS, INTERNATIONAL CO-OPERATING, OBSERVING, CONCEPT TESTING

We will e.g.
- Analyse the potential of a Robot with Use Case Seniorhome environment
- Use Research methods: Observation/interviews/survey
- Analyse collected and existing data
- Organise testings
- Use ready content and design new content based on analysis
- Program content to Pepper the Robot
- Evaluate critical things and success factors
- Make a video report of our findings
- Learn critical thinking

We learn how to do a project with Service Design process and tools. We replace one Theory Basis with Service Design Course in Laurea Canvas Digital platform and write only one Theory Basis on this course.

We will also learn how to work in a multi-cultural teams and increase your understanding of different cultural and communicational aspects (Asia, Europe, other?).

The project is completed in cooperation with a working life partner. Working life partners are
- Pepper the Human Robot https://bit.ly/3P6nKjB
- Lauttasaari seniorhome in Helsinki https://www.lauttasaarensenioritalo.fi/
- Robota project https://www.xamk.fi/en/frontpage/ and https://www.xamk.fi/tutkimus-ja-kehitys/robota/

The enrolled students will develop their competencies related to the Design Challenge in question during this project implementation.
Guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.
Quality of implementation has been evaluated and self-evaluation report is available.

Location and time

- Kickoff (Pre-Brief) Mon 22.8. 15.-16.00.
- Weekly Guidance with teacher Mon 9-10.30.
The teacher will send an email invitation to the Kickoff (pre-brief) to all enrolled students!

Learning materials and recommended literature

- We will study the Basics of Service Design using the Laurea Canvas Digital Platform (3 points). It replaces the 1st Theory Basis in this course.
- The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Working life partners:
- Pepper the Human Robot https://bit.ly/3P6nKjB
- Lauttasaari seniorhome in Helsinki https://www.lauttasaarensenioritalo.fi/
- Robota project https://www.xamk.fi/en/frontpage/ and https://www.xamk.fi/tutkimus-ja-kehitys/robota/

Important dates

Important dates!
- Kickoff (Pre-Brief) Mon 22.8. 15.-16.00.
- Weekly Guidance with teacher Mon 9-10.30.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies. Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief).

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

The project is suitable for exchange students.

Students workload

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

After completing this Service Design-project, the Student will be able to:
- Describe how value is created for the customers through service
- Recognize the essence of Service Design thinking and methods,
plan, implement and evaluate a service design project using ServiceDdesign methods
- Apply creative problem-solving and develop working methods individually and in team
- Foster entrepreneurship through service design

In this project Learning by Doing is achieved using several methods simultaneously:
- Service Design-course in Laurea Digital learning platform during the 1st weeks of the Project
- Project work in given Design Challenge during the whole project
- One Theory Basis upon a project related topic
- Coaching by Teacher during the whole project

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Evaluation methods and criteria

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies. Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief). [Add the timing of pre-brief here.]

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Evaluation arviointi
“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting:

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development:

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility:

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of his/her actions for successful co-operation
- describe his/her competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

Service Design project: "Help Me! How to Integrate to Finnish Society?"

Competences: Service design, Facilitating, Website building, Cross-cultural communication, Customer Experience
Project Description: Goal is to give essential information for foreigners moving to Finland. E.g. How can I manage with authorities, public transport, health care. Practical activities: interviews/workshops with expats living in Finland, collecting and visualizing the information, designing and creating website. Project target group: Expats living and working in Finland
Final product: Website.containing practical visualized data "How to Integrate to Finnish Society?"

Working life partner: Technology Center TechVilla Ltd. /PM Satu Myllys
Laurea Project Advisor: Tero Uusitalo

Many different cultures are very welcomed to join this project!

The enrolled students will develop their competencies related to the study in question during this project implementation.

Guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available [fill in the place e.g. Teams].

Location and time

-

Learning materials and recommended literature

Two knowledge basis are included:
1. Students self-study the first knowledge base in Canvas web environment. Topic: Double-diamond model, Service design
2. Students prepare knowledge base for the project. Academic writing and reflecting it to the projcet, 1.500 words/student.

The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Working life partner: Technology Center TechVilla Ltd. /PM Satu Myllys

Important dates

23.8.2022, 14-15, Project PreBrief: Students and lecturer´s first meeting, organizing the team
30.8.2022, 10-12, Project Brief, Hyvinkää Campus, Room 205, 2nd floor

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief). [Add the timing of pre-brief here.]

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task. [Add the timing of the kickoff meeting. If the meeting is in the premises of the company/client add the location of the meeting.]

[The actual implementation schedule is shown directly in Pakki as implementation reservations, so there is no need to repeat this information here.]

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

International student group
International target groups; Expats living and working in Finland
Workshopping with the international people and companies

Students workload

1 cr. = 26.7 h).
Team working day: TUesday

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

Aims of the project: Goal is to give essential information for foreigners moving to Finland. E.g. How can I manage with authorities, public transport, health care

Name of the project: "Help Me! How to Integrate to Finnish Society?"

Competences: Service design, Facilitating, Website building, Cross-cultural communication, Customer Experience
Practical activities: interviews/workshops with expats living in Finland, collecting and visualizing the information, designing and creating website. Project target group: Expats living and working in Finland
Final product: Website.containing practical visualized data "How to Integrate to Finnish Society?"

Working life partner: Technology Center TechVilla Ltd. /PM Satu Myllys
Laurea Project Advisor: Tero Uusitalo

Many different cultures are very welcomed to join this project!

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

You can remove criteria that are not suitable for this implementation but no other changes are not allowed.]

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of his/her actions for successful co-operation
- describe his/her competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

Change: We will have a new project together for fall instead of ViVa VR-project. We will work on ‘Service Design International Minisite for Export of Education Concept’!

Finland is re-known for its Education system globally and much appreciated of its innovative models. In this project our task is to support International sales of Laurea P2P/SBA project learning model.

SBA/P2P (Working life connected learning model) is an innovative and radically different Academic learning model.

There is lot of potential in International market for our model, but it lacks proper and intuitive online presentation. We will analyse, design and realise a mini website for the needs of International Sales.

Competences and skills: SERVICE DESIGN, MINISITE, EXPORT, INTERNATIONAL, MARKET ANALYSIS, VALUE PROPOSITION, CUSTOMER EXPECTATION, DIGITAL BRAND, DIGITAL CONTENT, SOCIAL SELLING, CO-CREATION, INTERNATIONAL CO-OPERATING

1st we will analyse the International target group, understand the central selling points and bottlenecks in selling. Thereafter we will design the minisite, choose platform, build the content, test and finalise it.

We will benchmark, design and pilot modern ways of export of education, for example with microlearning videos.

We will learn how to accomplish a project with Service Design process and tools. We learn the latest and best practice Customer Oriented methods (e.g. benchmark, customer persona, customer journey, future skenarios, ideating, value proposition, consumer behavior...).

We will e.g.
- Analyse & understand what are the elements of the Education concept
- Which platform to use for building the minisite

Analyse the Global Client
- Analyse relevant cases globally
- Define key messages and Design the content based on analysis
- Test lightly with target audience
- Learn critical thinking


We will replace one Theory Basis with Service Design Course in Laurea Canvas Digital platform and write only one Theory Basis on this course.

We will also learn how to work in multi-cultural teams and increase our understanding of different cultural and communicational aspects (Asia, Europe, other?).

The enrolled students will develop their competencies related to the Design Challenge in question during this project implementation.
Guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.
Quality of implementation has been evaluated and self-evaluation report is available.

Location and time

- Kickoff (Pre-Brief) Wed 24.8. 17.-18.00.
- Weekly Guidance with teacher Wed 10.30-12.
The teacher will send an email invitation to the Kickoff (pre-brief) to all enrolled students!

Learning materials and recommended literature

- We will study the Basics of Service Design using the Laurea Canvas Digital Platform (3 points). It replaces the 1st Theory Basis in this course.
- The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

The project is completed in cooperation with Laurea Hyvinkää and Laurea Innovation & Strategy Unit.

Important dates

Important dates!
- Kickoff (Pre-Brief) Wed 24.8. 17.-18.00.
- Weekly Guidance with teacher Wed 10.30-12.

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”

Forms of internationality

The study unit is suitable for exchange students.

Students workload

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

After completing this Service Design-project, the Student will be able to:
- Describe how value is created through service
- Recognize the essence of Service Design thinking and methods,
plan, implement and evaluate a service design project using Service design methods
- Apply creative problem-solving and develop working methods individually and in team
- Foster entrepreneurship through service design

In this project Learning by Doing is achieved using several methods simultaneously:
- Service Design-course in Laurea Digital learning platform during the 1st weeks of the Project
- Project work in given Design Challenge during the whole project
- One Theory Basis upon a project related topic
- Coaching by Teacher during the whole project

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

The quality of the study unit implementation has been assessed and the self-evaluation report is available.

Evaluation methods and criteria

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies. Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief). [Add the timing of pre-brief here.]

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Evaluation arviointi
“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting:

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development:

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility:

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of his/her actions for successful co-operation
- describe his/her competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.